We are currently looking for experienced 3rd Party Collections Officer to join our Montreal Office. You will be accountable for collecting the maximum amount of overdue funds from consumers, which may include a variety of phone etiquette techniques, legal claims, and the selective use of outside collection services.
Duties and Responsibilities
- Performs strategic collection techniques to maximize payments received while adhering to compliance standards.
- Conducts thorough follow up calls to establish rapport and maintain contact with the debtor to avoid further stages of arrears.
- Assist with rehabilitating accounts, providing counselling informing debtors of further arrears consequences.
- Makes sound decisions on accepting, rejecting or offering amended payment terms and settlements while conforming to Bank policies and procedures.
3+ years of 3rd party collections experience,
Technically experienced in using automated telephone dialing system;
Strong attention to detail;
Excellent communication skills, both written and verbal; excellent interpersonal skills
We welcome applications from all interested parties. We thank you for your interest, however, only those candidates selected for an interview will be contacted. No agencies please.