Productive, great benefits, good team work and a great sense of accomplishment.
Reservations Agent (Current Employee), Toronto, ON – May 31, 2014
Pros: great medical and dental benefits, unionized environment
Cons: late hours
-Assist guests with reservations in a professional and friendly manner by listening to their needs and providing the best fit. -Use your phone smile to put guests in ease and make them feel comfortable and welcome. Make sure guests realize that you value their time and loyalty to the hotel. - Calm irate guests using problem solving skills by being assertive – more... rather than aggressive. - Be a team player to ensure smooth flow of daily tasks. - Able to work in a fast paced environment. – less
Cluster Revenue Manager (Current Employee), Maidenhead – March 19, 2014
My role with IHG has been a very challenging and rewarding one. I have enhanced my revenue management skills and feel I have been able to significantly impact the performance of the hotels I have been responsible for.
Reservation Sales Specialist (Former Employee), North Charleston, SC – March 18, 2014
Pros: good benefits
Cons: poor management, poor pay
HUGE staff turnover, continuous hiring and firing, work is in a call center. New staff will work closing shift 2:30 PM - 11 PM and every weekend until you earn seniority or enough revenue to move to another shift, Have to bid on shifts very 3 months, no permanent shifts.You will sit for 8 hours in a cubicle staring at a computer. Will learn knowledge – more... of reservation aspect of hotel industry which is not the same as working at a hotel which causes constant problems. Managers focus on numbers and generated revenue only. Pay is poor for what job requires. – less
Customer and Process Support Associate (Former Employee), Aylesbury, ENG – February 20, 2014
Pros: great benefits
Dealing with calls and e-mails from corporate customers and financial controllers from all over the EMEA region. How to edit company intranet site, how to do pivot tables, How to draft a presentation and delivery the presentation on a new system that was being introduced. Liaising with counterparts in Australia and America.
good work hours, nice job culture and good chance to development
waitress (Former Employee), chengdu – February 13, 2014
Pros: good accommodation and job culture
Cons: management problem
1,I got the prize in end of the year,that is really made my day 2,I have learned a lot from this hotels.this job make me more good at work,and more stronger than before,I am handle all guest complaint by myself.i have to do all the goods inventory every morning all night , it was hard and tired for me,but i am enjoy learning in work. 3,it is a 5 stars – more... hotels,maybe because too much colleague they have,so still have some problem in management that they need to fix, 4,I have very friendly colleague,we always help each other.. 5,sometimes i have to work form morning until night,that is really hard for me 6,I can learning many things in this job – less
Front Desk Operations (Current Employee), Los Angeles, CA – February 3, 2014
I've been working at Intercontinental Hotel for 1,8 months. I love this place, and I enjoy every day working here. The management is very professional and helpful. My co-workers became my second family. It's very busy Hotel and and I learn something new every single day. My customer service skills have developed since I started working at Intercontinental. – more... Plus, I've learned OPERA PMS. Now, with seven years of Hospitality experience, I'm looking for new opportunities and challenges in my life, and would love to take another step in my career. Thank you! – less
Travel Coordinator (Current Employee), North Charleston, SC – January 27, 2014
Pros: hotel visit's
As my position as a travel coordinator I assisted guest on how to plan their vacation, and also what hotel would be the right fit for them. This is not the only part of my job, but the beginning. IHG is where I built my strong work ethic, learn to celebrate and embrace difference, improved my communication skills, and to adapt to change. My co-workers – more... were like my family and we work together and supported each other, I loved our family day's and how we gave back to the community. – less
Housekeeper / Lobby Attendant (Former Employee), Milwaukee, WI – January 16, 2014
Pros: free lunch
Cons: short breaks
My typical day start off very busy some time it all depends on the occupacy of the hotel.I learned how to clean real good,and the management,coworkers was great to work with we had great communication among eachother.The hardest part of my job was to keep the guest very satified becuase you got very picky guest.The fun part of mi job was working and – more... meeting diffrent nationality. – less
Runner for Housekeeping (Former Employee), Chicago, IL – January 16, 2014
Pros: free lunch
Cons: unable to negotiate schedules
The most enjoyable part of my work routine was just knowing I was doing good. I knew I made people happy and comfortable around me. People would look for me to specifically take on certain tasks. I absolutely loved feeling dependable.