Pros: great salary benefits, excellent training and allotted days for team building
Cons: working during holidays
Typical Day at work
* Assisted customers with their loyalty program concerns.
* Extended an extra mile for customers in need.
* Provided information like current and up-coming promotions and privileges to maximize their membership.
* Assured customers of excellent and worthwhile customer service experience.
What I Learned
*Valuing IHG Five winning – more... ways (Do the right thing, Show we care, Aim Higher, Celebrate Difference and work better together).
*Team Managers gave assessments objectively and knew how to motivate employees.
The Hardest Part of the Job
*Informing customers of the program's regulation even though they are already aware of it.
The Most enjoyable part of the job
*Knowing that customers are satisfied and that they continue to patronize the program. – less