InterContinental Hotels Group Employer Reviews

I started working for the InterContinental hotel in Sept. of 1985 as a Room Attendant. Throughout the years I was promoted to Supervisor, Sr. Supv. and Housekeeping Mgr. My goal was to reach the top and become the Director of Housekeeping. At this time we had a superb Director and I knew to reach this goal I would have to resign and this is the only – more... reason I left the hotel. – less

Typical Day at work
* Assisted customers with their loyalty program concerns.
* Extended an extra mile for customers in need.
* Provided information like current and up-coming promotions and privileges to maximize their membership.
* Assured customers of excellent and worthwhile customer service experience.

What I Learned
*Valuing IHG Five winning – more... ways (Do the right thing, Show we care, Aim Higher, Celebrate Difference and work better together).

Management
*Team Managers gave assessments objectively and knew how to motivate employees.

The Hardest Part of the Job
*Informing customers of the program's regulation even though they are already aware of it.

The Most enjoyable part of the job
*Knowing that customers are satisfied and that they continue to patronize the program. – less

Everyday I'd come on shift and grab my checklist for the time-of-day I was working- morning or evening. Then I'd begin printing off reports for the day while answering phone calls, taking reservations, and dealing with guests in the lobby. Some days I would work as the reservationist for the office and take in group reservations, overbooking, etc. The – more... hardest part of the job was the weeks where we had our Army class students come. Hundreds would come in a day, usually in bus loads. You had to be fast and efficient with every guest. I'd need their orders, their information, make sure they were in the same hotel as the rest of their class, etc. On some occasions names weren't listed so I'd have to look up other information in the computer, usually by class to try and find the guest's name. It could sometimes be a very difficult process. But I adapted quickly and became very good at my job. – less

Working with IHG is a rewarding and challenging experience. A great company with a wealth of great people

Only working the weekends was great, but all the drama and low end staff made it hard to want to stay and do well. There are NO chances for advancement here, because the management have settled in.

I love working at this company, this i a great company to work for. They value you opinions, they offer feedback, and they also celebrate difference. They really only hire the best people for the job!

Great co-workers
Very flexible hrs
fun workplace
good benefits

Hotels take a lot to deal with, love the life in thid sector, but leaves little room for family.

Working With Continental Hotel was one of the best experience i have had working with any company.Unfotunately due to leaving for another country i gave up that job.However,because of my experiences working with Continental Hotel in the UK, i would welcome working for them here in the USA. Continental to me represent honesty and integrity.

Fun job, checking in and out guests. Meeting people all the time, making friends. Management is Awesome, the owner was a sweetheart. Family oriented. great place.

There's a lot of things I've learnt from the Chefs such as preparing food. They also decorate the Restaurant place of the Hotel. The co-workers in the Kitchen are all fast workers and hard workers. The most enjoyable part of the Job for me is mostly everything. I don't really find anything hard on the job when assisting the Chefs.

To raise purchase request within the budget, control the budget, check the quanity available in store, surf the internet and know more details of the product.

It has come to my knowledge to see different types of material very good knowledge of product

My co-worker very friendly and very good work atmosphere
Hardest part of the job is to follow up – more... with supplier and remind to delivery as soon as possible

To arrange the material on urgent basis and finsih the task given by head of the dept – less

giving away food
everday activty
giving back to the community

Excellent Company to work for. Great values, freedom in a framewrok, room to be yourself.

A typical day at work was always filled with anticipation to complete all necessary accounting reports with the satisfaction of having accurately achieved the daily goals.
Learned to focus on learning new skills by attending professional seminars related to our career in the hospitality industry. Our Controller always encouraged our advancing our education – more... by allowing us time to attend some workshops with specialized training.

Co-workers were always positive and cooperative. .

The hardest part of the job related to technology failing or computer crashing and causing delays in accomplishing our daily balancing tasks.
The most enjoyable part of the job was the support received from our Controller, always willing to listen and offering his expertise on how to do the job more efficiently. The support from the people working at the Corporate Office in Atlanta were invaluable. There was never a time when they would not be helpful or encouraging, always willing to help with any of our questions and guidance as needed.
My only regret was to leave this company because of the commuting time, I should have moved to Anaheim in order to stay with the company. – less

Hotel have over 4 F&B oulets and right next to the hotel is the China Pavillion. The hotel was opened just before 2008 World Expo. The opening was an success and staff was able to welcome many world delegations around the world.

IHG offers opportunities to advance your skills and knowledge through learning courses.

MY day involved setting up displays, clean tables and sweeping the floor. Makingdrinks and taking orders and being able to conversate with the various guest. I learned a lot about preparing drinks, and being a productive team member. The hardest part was trying to provide friendly service to every customer or if we had an overwhelming amount of customers. – more... The best part was meeting new people – less

Great place to work. Great environment and culture. Hard working people.

It was a good place to grow. Continuous work from 9AM to 9PM sometimes with no break for lunch or dinner.