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InterContinental Hotels Group
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340 reviews

InterContinental Hotels Group Employee Reviews

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Productive, great benefits, good team work and a great sense of accomplishment.
Reservations Agent (Current Employee), Toronto, ONMay 31, 2014
Pros: great medical and dental benefits, unionized environment
Cons: late hours
-Assist guests with reservations in a professional and friendly manner by listening to their needs and providing the best fit.
-Use your phone smile to put guests in ease and make them feel comfortable and welcome. Make sure guests realize that you value their time and loyalty to the hotel.
- Calm irate guests using problem solving skills by being assertive – more... rather than aggressive.
- Be a team player to ensure smooth flow of daily tasks.
- Able to work in a fast paced environment. – less
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Great culture and friendly environment
Sales Manager, Corporate Market (Former Employee), Toronto, ONNovember 19, 2013
Pros: employee cafeteria
Cons: long hours
A lot of unexpected things can happen in a regular work day, which makes it fun and interesting. Great team work in every department makes things go smoother, co-workers are friendly and always happy to help. A lot of stress can accummulate due to the high pace demands. What I loved the most about my job was travelling and this was also what I found – more... to be the hardest when it came time to balance life-work. – less
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Productive and fun work place
Room Reservation Agent/PBX (Current Employee), Toronto, ONSeptember 14, 2013
Pros: awards and appreciation
Cons: training
International brand that respects its employees
Every day there is something new that I learn
I have learned company's standards, bookings, management, taking decisions,
My coworkers are very helpful with positive attitude
Difficult memorizing company's codes and policies is the hardest part
The most enjoyable part of the job is the awards and appreciations – more... we got when up-selling, and doing great job and extra effort – less
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good company to work with
Sales Department - Acting Sales Supervisor (Current Employee), KuwaitJuly 7, 2013
the good thing of the company is that they provides career opportunities in other locations and trainings
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Great hotel to work for.
Guest Services Manager, HR, Payroll Administrator (Former Employee), TorontoApril 14, 2013
I had a great time working for IHG. I got a lot to learn and met a lot of great and different people.
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dealing with problem at work with professionalism.
Waiter (Current Employee), KuwaitSeptember 28, 2012
Pros: free accomodation with a 3x a day open cafeteria
every day is busy with arab people that's always have to be attended promptly

being snappy in work with efficient results.

management is always a pressure at work, but you have to be used to it.

excellent and professional co workers.

busy days like weekends and frequent changes in company policies.

you deal with all walks of life and colleagues – more... with different nationalities. – less
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productive
Conference Manager (Former Employee), PolandSeptember 4, 2012
Pros: they provide food and uniform.
Cons: it depends.
It depends to the fuction.
Management was good.
friendly and cooperate.
in my side there is no hard job in Intercontinental.
Meet some big time people.
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Productive and fun workplace.
Banquet Server (Current Employee), Toronto, ONJuly 26, 2012
Pros: great management, decent pay.
Cons: not enough hours to work.
The hardest part of the job is to be on your feet for 7 hours. However the staff that you work with make it worthwhile. Everyone, including management team is always very positive and up-beat. You do get to eat the good food that the Hotel makes when you get the chance to have a break. The most enjoyable part of the job is to meet different people and – more... to be able to serve them in the best way you can. When customers are satisfied then it reflects on the working staff. I have learned to properly set up tables in different functions, I have also learned to use my strength when carrying heavy plates and trays. My time management skills are enhanced since each function consisted of specific time periods of when to serve and to clean. – less
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Latoya
CALL AGENT (Current Employee), NORTH CHARLESTON SCDecember 20, 2014
I am a team work oriented person. This company was well organized and very wonderful.
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productive and diverse opportunity
Ambassador Specialist (Former Employee), makati, philippinrsDecember 17, 2014
Pros: perks and benefits are always fun and exciting
Cons: sleeping / rest quarters, healthcare
There's always room for flexibility and advancement.
proper work ethics.
professional workmates, fun loving, family oriented
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My IHG Summary
Sales Associate (Former Employee), Salt Lake City, UTDecember 17, 2014
Pros: great people to work with
Cons: structure
It was Great Working There. great people to work with. great lunch room.
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IHG
Reservations Sales Consultant (Former Employee), DudleyDecember 15, 2014
Pros: employee rates
Cons: early shifts, 5am!
Good company to work in, good benefits, however it lacks job security.
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always happy with work
senior uniform room attendant (Current Employee), Dubai, DUDecember 15, 2014
Pros: free of accomation and food
Cons: long hours
i love my job
allways my manager give a positive thing
i learned how to handle the problem
washing and pressing program
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Job security and advancement
Bilingual Middle East Account Manager (Current Employee), birminghamDecember 9, 2014
Working at IHG is a totally new experience as it expanded my skills in being bilingual. this made me build report in a better way with different cultures and backgrounds. i learnt a lot from the customers mainly as the culture and backgrounds were very different to our daily customer here in UK. this made my approach to my daily job different.
i really – more... enjoyed having a personal relationship with our customers. as i was the person in charge of their accounts it was more personal. – less
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Good place to work
Server (Former Employee), The JeepneyDecember 8, 2014
Situated in the city’s entertainment district, this Manila hotel is a place to see and be seen. A landmark hotel with award-winning restaurants and celebrity-packed bars, the 332 guestrooms and suites ensure your every comfort. The top floor Club Lounge offers a breathtaking view over the urban cityscapes, whilst the gardens and pool provide a tropical – more... oasis in the heart of the city. For leisure time, visit nearby Ayala Museum, the island fortress of Corregidor or the walled city of Intramuros. – less
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Managers were awesome
Concierge (Former Employee), Philadelphia, PADecember 8, 2014
Very fun place to work. The benefits and discounts were great. Great opportunity for advancement.
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Pros & Cons...
Rooms Specialist (Current Employee), Atlanta, GADecember 7, 2014
Pros: incentive programs in place to make more money, benefits through ihg rewards program
Cons: parking fees, horrible life/work balance, schedule requests hardly honored.
Being a room's specialist at InterContinental Buckhead basically means you are forced to make managerial decisions on behalf of a guest, but there's hardly any support from the actual managers, despite the decisions made being most beneficial to the guest.
The most enjoyable part of it is meeting a lot of VIP clients (athletes, actors, singers, political – more... figures, etc.) – less
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it was fun working there
Restaurant Server (Former Employee), Times Square, NYDecember 6, 2014
Pros: yes free lunch
Cons: 30 minute break
mise place , greet costumer , introduce product, take order and serve.
learned french and american cuisine and signature cocktails.
wonderful co-workers
hardest part when we need help there was no manager.
lot of regular costumer like family.
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Hotel Intercontinental is a good place to work
SERVER/EVENT COORDINATOR (Former Employee), Los Angeles CaliforniaDecember 4, 2014
I enjoyed working at this hotel . It was long time ago but I was very happy with the way the business was conducted. It was a very hard on my feet to be up for 9 hours but i really made good money and lots of real friends there
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guest experience
Hostess in Food & Beverage Departm ent (Former Employee), MauritiusDecember 4, 2014
Well first of all as a hostess i should be motivated and very pro-active to take care of my guest and able to handle pressure during busy times and work as a team at the end to make the guest feel happy and have a good service.

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About InterContinental Hotels Group

IHG® (InterContinental Hotels Group) is a global organisation with a broad portfolio of nine hotel brands, including InterContinental® – Read more

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