InterCall Employer Reviews

The job was interesting and challenging at times, but if you were not part of the management click, then you had no chance of ever advancing. Favourtism was a huge issue, and it was based on kissing butt and not a good work ethic.

Good place to work at.
Pros
Top global conferencing company with offices in North America, Asia Pacific and EMEA which provides opportunity to work in different countries.
Cons
Intercall is a sales driven company. It seems as though those who work in operations are not compensated or rewarded like the sales reps.
Advice to Senior Management
Reward and – more... compensate those who work in Operartions. Otherwise it is a good company to work for with decent management and leadership. – less

• Preparation of reports for team working and management updating of receivables status on Monthly basis.
• Monitor severe defaulters and ensure settlement through negotiations and reconciliation of accounts.
• Providing payment reports to finance to ensure all posting done for respective accounts across APAC.
• Organizing DSO calls through IUM on a – more... weekly basis with sales to resolve issues.
• Co-ordinate with associated departments like Billing, Sales and technical team to solve disputing bills. – less

This was a very interesting position. I would be on the phone listening all day, but it was okay.

I grew a lot with this company. They provided management training classes and encouraged us all to further our education.

Handle general account management requests for top accounts. Admininstrative and reporting requests from 10 sales reps, 2 sales managers and 1 VP.
I've learned that being responsive, setting expectations and follow up make customers and co-workers happy.
The most difficult part of my job is ensuring all requests are completed within the same business – more... day.
Co-workers and team events are the best part of my job. – less

A typical day at work consists of talking to business men and women from all over the globe. You answer incoming lines, gather information from callers and place them into their desired teleconferences. You also oversee large teleconferences, read introduction scripts, bios, and disclaimers before the conferences begin. I learned a lot about how fortune – more... 500 companies conduct business, how teleconferencing works, about various office duties, and how to stay level headed in a high tension environment. – less

The company has a good progression rate, however if you get on the wrong side of some people it can harm your progress.
In general the job can be very stressful and the benefits seem to be taken away more than given.

Not a bad job. Nothing really bad to say about this company. The hardest part was sitting for 12 hrs and the attendance policy that was not honored by the company. I learned a great deal about conferencing and customer service. I enjoyed hosting the conferences and having to use proper grammar. I had to multitask a great deal and perform each call resulting – more... in what the company refereed to as a "Perfect call". – less

Senior Account Specialist
- Manage relationship with fortune 500 companies to ensure all expectations are met.
- Initiate and execute all preparation and follow up with client meetings.
- Work closely with upper management and micro manage operators.
- Define appropriate plans to build on existing accounts, and potential new accounts
- Recognition for – more... Value Award 2008. – less

My job duties ranged from:

Account Manager
Account Specialist
Reservations
Telecommunication/Operations
Sales

Set up and run Teleconferences for exectutives from various companies. A typical day consists of 2 or 3, hour-long teleconferences. Time not spent running conferences is spent directing call center traffic.Management is helpful and generally understanding. The hardest part of the job is getting a disgruntled customer and not having sufficient knowledge – more... to help them. The best part of the job is executing a conference to perfection, particularly when under pressure. – less

It’s great to come to work and sit in a comfortable environment while I help customers.

Helping customers via phone with any issues they may be having

Most of my work days involved scheduling video conferences and public rooms for conferences.
I was on the telephone a great deal of the time and I enjoyed the interaction with the customers.
I worked along with 3 or 4 more customer service representative and we had a very relaxed and open working relationship.
The most enjoyable part of my job with – more... InterCall was the interaction I had with the customers and I felt I was contributing to the success of a lot of various businesses through our conferencing services. – less

It varied each day
I performed different duties each day
Different management every few mths

good telecom company but boring work as an intern. They often ran out of things for me to complete and did not know how to handle a intern

Since April 2011 till date with INTERCALL as Operations Post Call Services Specialist
Conference Call Services India Private Limited is a company involved in providing audio, video and web conferencing services

 Executing multiple tasks including Facts complete, Encore Transcription and CD Editing with efficiency and smooth delivery of the reports – more... to the customers.
 Providing 100 % Quality with CSAT Surveys
 Working in the Main frame system “ ACE “ to see if the data can be matched with the customer
 Mapping client’s needs, identifying improvement areas & implementing measures to maximize CSI
 Handling “GEDI” Genesys Process and Managing team functions, etc.
 Conducting research and compiling the data for report preparation and resolving discrepancies – less

this was a great place to work but...the company went belly-up

This is a great company to work for. Everyone is like family.