InterCall Employee Reviews

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Great Co-Workers!
Bilingual Training Specialist (Former Employee) –  Kingston, Ontario8 February 2016
Intercall/West Corporation is a great company, with many great employees who give 110% every day. I am glad I had the opportunity to help develop the training curriculum.
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Great place to develop your skills..
QA Analyst CO-OP (Former Employee) –  Mississauga, ON12 November 2012
co-workers
-co-workers were easily available to ask for help

the hardest part of the job
- To crack down a randomized problem that keeps happening to the application. The only way to solve the problem was to isolate the issues surrounding the randomized problem to solve the bug.

the most enjoyable part of the job
- working with latest smartphones and tablets to test out the conferencing application
Pros
lunch with the team
Cons
stress testing could take longer hours than expected
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Very Immature Management
Call Centre Employee (Former Employee) –  Kingston, Ontario31 May 2012
The job was interesting and challenging at times, but if you were not part of the management click, then you had no chance of ever advancing. Favourtism was a huge issue, and it was based on kissing butt and not a good work ethic.
Pros
clean environment - nice work stations
Cons
management - from supervisors to call centre director
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Fun place to work with fooseball table
QA Analyst (Former Employee) –  Mississauga, ON17 May 2012
Good place to work at.
Pros
Top global conferencing company with offices in North America, Asia Pacific and EMEA which provides opportunity to work in different countries.
Cons
Intercall is a sales driven company. It seems as though those who work in operations are not compensated or rewarded like the sales reps.
Advice to Senior Management
Reward and compensate those who work in Operartions. Otherwise it is a good company to work for with decent management and leadership.
Pros
no free lunches
Cons
long hours
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Overall rating

3.7
Based on 193 reviews
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Ratings by category

Work/Life Balance
3.7
Salary/Benefits
3.4
Job Security/Advancement
3.4
Management
3.3
Culture
3.3

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