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InterCall
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95 reviews

InterCall Employer Reviews

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Very Immature Management
Call Centre Employee (Former Employee), Kingston, OntarioMay 31, 2012
Pros: clean environment - nice work stations
Cons: management - from supervisors to call centre director
The job was interesting and challenging at times, but if you were not part of the management click, then you had no chance of ever advancing. Favourtism was a huge issue, and it was based on kissing butt and not a good work ethic.
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Fun place to work with fooseball table
QA Analyst (Former Employee), Mississauga, ONMay 17, 2012
Pros: no free lunches
Cons: long hours
Good place to work at.
Pros
Top global conferencing company with offices in North America, Asia Pacific and EMEA which provides opportunity to work in different countries.
Cons
Intercall is a sales driven company. It seems as though those who work in operations are not compensated or rewarded like the sales reps.
Advice to Senior Management
Reward and – more... compensate those who work in Operartions. Otherwise it is a good company to work for with decent management and leadership. – less
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It was a fun job
Customer Service Representative (Former Employee), Indianapolis, INAugust 21, 2014
we listened to music, day past really fast. got a lot of help when it was busy
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Great job with good benefits.
Conference Operator (Former Employee), West Point, GAAugust 18, 2014
This job has its ups and downs, overall it was a good job. I made good money and my hours were okay. I got to speak to several different types of people on the phone all day, and loved filling in information on the computer. I worked with a lot of friends and got along with just about anyone. Some of the supervisors were definitely not a positive about – more... the job. – less
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InterCall Has A Lot To Offer
IBM ACCOUNT SERVICES MANAGER (Current Employee), New York, NYAugust 6, 2014
I have worked with InterCall for a few years now and have found the company to be a great place to work independently while working with a team of true professionals.
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My work environment is one of teamwork and professionalism.
Scheduling Specialist, Intercall (Current Employee), West Point, GaJuly 30, 2014
Pros: healthcare
i work day to day scheduling conference calls for corporations. My duties consist of insuring that the client has an operator to conduct their call with the kind of professionalism that they require. I also help maintain the capacity on the different bridges (this is what we call the internet program where the conference calls are set up and conducted) – more... to ensure that there is not too many participants calling into any one bridge, each bridge will only allow for so many participants to call in at one time and sometimes there are multiple calls going on at the same time on the same bridge, if the amount of participants outnumber the lines available on that bridge I have to make sure the operator links her main bridge to another bridge to avoid problems. I enjoy my job because my duties keep me busy and I am able to interact with clients and coworkers. The management at Intercall are fair and friendly they will discipline you if needed but they will work with you to the best of their ability. The hardest part of my job would be keeping up with the multiple requests coming in from the call floor for the operators. I work in same day so these request have to be dealt with now not later, its not really hard just can get hectic at times trying to keep the operators on a easy flow with their calls, lunches and breaks. – less
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Boring
Event Operator (Former Employee), West Point, GAJuly 26, 2014
Placing lines into conferences, computer skills but not a lot to do
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Higher management was not too concerning
Event Specialist (Former Employee), West Point, GAJuly 22, 2014
Cons: shortbreaks, healthcare, thinking we worked like robots.
I worked here 7 years the first two was GREAT. Then of course change came, we were bought out by another center and it went STRAIGHT down hills from there. It went from understanding mangagement to are they still human.
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Summer intership
Marketing Internship (Former Employee), Chicago, IlJuly 9, 2014
Glad to have worked here for the summer but never really had a passion to do this type of work. However I learned how to manage work/life while still in college.
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No room to grow
Employee at InterCall (Current Employee), Valley, ALJuly 3, 2014
Pros: flexible schedule
Cons: too many chiefs
Advancement opportunies are few in certain areas of the company.
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They did all they could to help you get advancement in the company.
Computer Operator (Former Employee), Lenexa, KansasJune 18, 2014
They gave me good training so I understood my daily task. Also the management was there to answer any question or if a problem came up.
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stressful
Event Specialist Operator (Former Employee), West Point, GAJune 18, 2014
poor management unorganized and alot of drama that is not necessary
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Decent work place to become close to one another quickly
Event Specialist (Current Employee), West Point, GAJune 12, 2014
Pros: no lunch days we have free lunches, two breaks each day.
Cons: there is favortism
Each day I clock in on time at my desk and check my schedule for the day to see where and when I am needed to get my job started. I learn daily each day and also have moved up positions pretty quickly by executing properly in each position. This is one big open floor with alot of people so its noisy. Alot of times people who have been or are currently – more... working here get into their own groups which causes negativity and people to feel left out and not want to ask for help. I do love family functions and CAP(Caring about people) and raising money for others to help. – less
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Great Company
Call Execution Senior Supervisor (Former Employee), West Point GAMay 31, 2014
Great Company. Excellent opportunity for growth...........................................................................
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awesome job,terrilbe employees
Customer Service Rep/Call Center Agent (Former Employee), West Point, GAMay 12, 2014
Pros: you went home on your scheduled time
Cons: no breaks or lunches sometimes. favortism
A typical day consist of setting up conference calls all day for the whole day. Handling customers issues, adding new accounts etc
I've learned that if not paying attention you can put a client in the wrond conference .My management team at this company was not the best. they did things according to who they liked most.and a lot of favoritism was shown. – more... My co workers were very messy and loved drama being that it was a lot of immature woman that worked for the company.The hardest part of this job was we had to learn a new technique of conferring on a daily basis.The most enjoyable part of this job was at the end of the conference the owner of the company let you know they had a good conference and all of their clients on the who can join a conference list was followed perfectly. – less
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Excellent Opportunity
Scheduling Supervisor (Current Employee), West Point, GAApril 21, 2014
Pros: benefits, ac, not rocket science
Cons: in the call center you have to wear a headset all day
InterCall is a wonderful place to work. If new to the working environment InterCall will build strong office environment skills. If looking for a comfortable place to get some extra cash while attaining a degree, InterCall is perfect.
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productive, friendly environment
Event specialist/operator (Current Employee), Newnan, GAMarch 25, 2014
Pros: no lunches; meaning free lunch. pto; paid time off
Cons: short breaks, no benefits
Can become very busy with high call volume. Co-workers; overall company is a friendly environment to work in. Everyone is people friendly. The most enjoyable part of my job in the interaction between myself and my clients; being able to help those that have questions or concerns. Finding a solution to his or her problem. The hardest part of the job – more... is having to depend on management for other issues that need resolving because I'd rather find the solution alone at times. – less
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LOVE IT
Accounting Billing/Collection Specialist (Current Employee), Omaha, NEMarch 24, 2014
I love who I work for, what I do and the people around me make it easier to come to work everyday.
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Professional enviornment
Expert Event Reservationist (Former Employee), West Point, GAMarch 12, 2014
Pros: professional work enviornment
Cons: not flexible in with work hours in real life situations
Intercall offers great benefits, a nice dependable working environment, management is supportive of it's staff and cares significantly for it's clients. Co workers are very friendly. They offer several trainings to help each agent excel in their job performance.
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Pretty decent part incenitives but hard to move up
Court Call Agent (Current Employee), Newnan, GAMarch 1, 2014
Pros: ocassion buys lunch, vacation time, gift cards
Cons: hard to move up to full time1
Everyone starts off part time. it's hard to move up to full time. You get PTO and paid holidays but no more than 25 hours.

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About InterCall

InterCall, a subsidiary of West Corporation, is the largest service provider in the world specializing in conference communications. – Read more