Pros: lunches, good pay, benefits, pot lucks, down time between work.
Cons: poor management, poor training, high stress.
When I was interviewed they weren't clear to me about what kind of job I was applying for. Web conferencing, aka reading scripts and doing tech support for huge companies having "virtual events" were what I was signing up for. The environment wasn't awful, there was down time in between work loads and most of my coworkers were pleasant. My supervisor – more... was pretty off hand, but at the same time we had Friday check in's and strange interactions. I really disliked that aspect of this job. Management was detached, uninterested and only concerned when something would fail, even after you express concern. Not for me. – less