Network Support Engineer
Intellimedia Inc. - Edmonton, AB

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NETWORK SUPPORT ENGINEER POSITION
Intellimedia requires a full time person to fill the position of NETWORK SUPPPORT ENGINEER to support its clients. Position includes a excellent benefits package; competitive salary based on qualifications and experience. The successful applicant must have experience in the following areas:

  • Microsoft Server products (2008/2003 Server)
  • Microsoft Operating Systems (Windows XP & 7)
  • Apple iOS 5
  • Apple OS experience
  • VMWARE
  • Storage

POSITION SUMMARY:
The candidate will:

  • Provide direct support for network operating systems, network servers, personal computers and software used in instructional and administrative applications over a number of clients sites
  • Support via onsite, E-Mail, Remote.
  • Assist support Manager in managing the installation of systems
  • Complete other responsibilities consistent with the role as defined by the Support Manager

REPORTING RELATIONSHIP
The candidate will reports to the Support Manager.
DUTIES AND RESPONSIBILITIES
System Support

  • Provide support for hardware installations, upgrades, failures
  • Provide guidance and support for system upgrades, installations and maintenance both at a hardware and software level
  • Provide user support for authorized software applications
  • Participate in the planning and implementation of system installations in both instructional and administrative systems
  • Work with vendors and contractors to help ensure the systems and software interact appropriately

Communication Support

  • Assist in the planning, installation and implementation of electronic communication services
  • Assist in the planning, operation and maintenance of Internet services and websites

Network Support

  • Provide network infrastructure support, wired and wireless
  • Provide network operating system advice and support
  • Maintain network and desktop system security and anti-virus protection
  • Maintain and help others with server administration and support

QUALIFICATIONS
Skills

  • Thorough knowledge of desktop operating systems (Windows XP and Windows 7)
  • Thorough knowledge of desktop imaging and setup
  • Expert knowledge of Microsoft Windows 2008/2003 Server and Active Directory
  • Familiarity with iOS devices – iPods, iPads, iPhones, and mobile device management
  • Familiarity with common software applications (MS Office and other productivity software)
  • Demonstrated knowledge of Wide Area Network / Local Area Network issues, techniques and installations
  • Proven problem solving processes and skills

General Attributes

  • Strong interpersonal skills
  • Valid driver’s license and an automobile
  • Proven record as a team member
  • Excellent problem solving skills
  • Ability to work with minimal supervision
  • Sound understanding of technologies role in education
  • Independent, life-long learner
  • Strong time management skills and ability to handle multiple tasks

Minimum Educational Standards

  • Minimum of two years experience directly related to the requirements as outlined above
  • Two-year post-secondary diploma in the field of computer technology
  • Industry certifications is a plus

Please submit a resume and references by Feb 28 , 2013


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