Junior Information Systems Technician
Integrated Environments Ltd - Calgary, AB

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Junior Information Systems Technician
(6 month term)

Integrated Environments (IEL) is a dynamic, growing planning and management consultancy to the energy industry. We have a need for an energetic self-starter to join our team in an Information Systems Support Specialist role.

Reporting directly to the Information Systems Manager, your responsibilities include:

Desktop Support for Local and Remote Staff
*Configure, install, upgrade and maintain IEL hardware and software as required
*Respond to, diagnose and resolve hardware and software issues for IEL staff in an effective and timely manner
*Document, maintain and report on requests in a SharePoint management system
*Communicate support processes, priorities, issues and status to IEL staff, the Information Systems Manager and senior management
*Contribute to technical documentation, user guides and FAQs
*Database data entry tasks
*Managing and maintaining company data records
*Assist in other daily tasks as required

We are looking for a well-organized, proactive, self-motivated and solution-oriented individual; someone who is flexible and enjoys the challenges of supporting a team in a fast-paced environment. As the ideal candidate you will possess:

*2 years experience
*strong creative problem-solving and decision-making abilities
*attention to detail
*superior time management skills, with the ability to manage multiple priorities
*exceptional customer service, interpersonal and communication skills
*the ability to work independently, with little or no supervision
*the ability to be a cohesive and complementary member of our team, demonstrating a high level of cooperation
*the ability to quickly understand new processes and related issues, with a willingness to learn new tools and technologies

Additionally, your background will include:
*an understanding of a wide array of technologies
*High proficiency with MS Office products, including Word, Excel, Access, Visio and Project
*Information systems user support experience
*Experience performing basic hardware and software setup and installation