Intact Employee Reviews

Found 89 reviews matching the search
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Fun people but no effort to make the job feel less like a call centre
Casualty Claims Rep II (Former Employee) –  Edmonton, AB21 March 2017
Professional aspect of the jobs at Intact is taken away. They focus way too much on a call centre, centrally managed approach. This allows growth of negative feelings in each office.
Pros
good computer systems
Cons
poorly managed workloads
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Management needs some revamping
Claims representative II (Former Employee) –  Edmonton, AB7 March 2017
Loved working for this company in edmonton. Managers in the claims department are hard to deal with. Managers used to be good and stand by their staff. Everyone walks on pins and needles. Unable to get up from desk during unscheduled breaks. Now it's worse than being in the military. No respect for boundaries by management.
Pros
Good benefits and co-workers
Cons
Management and how they disrespect core values
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Great work-life balance
Claims Representative I (Current Employee) –  Ottawa, ON15 February 2017
Great company - great work/life balance. Salaries can be improved and allow for greater upward mobility without being in the same position for so long. Most management is great.
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friendly caring employees, intense workload, good remuneration
UNDERWRITING ASSISTANT (Former Employee) –  Vancouver, BC28 January 2017
processing of personal insurance policies to set standards, supporting underwriters and brokers by phone, email, fax
volume driven, annual bonus programme
Pros
Pizza lunch reward for getting through tough periods
Cons
not much interaction with co-worker, tied to the computer
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Poor Management/Negative working environment
Adjuster (Former Employee) –  Vancouver, BC23 January 2017
This is a corporate instilling fear culture allowing one way communication. High mircomanagement enivorment that promotes no trust toward employees. Multi/complex computer systems make negative working environment. Employees easily feel miserable and failed creating high employee turnover rates and employee stress leaves suitations.
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Good Company to work for
CLAIMS ADJUSTER, AUTO (Former Employee) –  Whitby, ON6 January 2017
Overall, Intact is a well run company with a positive work environment. Intact had a good training program and was supportive of development in entry level positions. The auto claims department had a high degree of turnover, especially at the management level, and this was not due to promotions. Recommendation if you had the choice would be to enter the more positive departments like underwriting.
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My managers were fantastic but limited options to advance.
Commercial Auto Underwriter - IRCA (Former Employee) –  Ottawa, ON31 December 2016
As a company the company did a great job to make sure employees satisfactions were met. As a growing individual trying to advance in my career, options were limited unless you wanted to move across the country.
Pros
Open communication
Cons
Lack of advancement
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Claims
Towing and Storage Claims Adjuster (Former Employee) –  Toronto and Ajax29 November 2016
Claims is a fast paced job. Need to be able to multi task and do many things at once. Need to be able to talk to people who have just been through a stressful situation.
Pros
help people
Cons
fast pace
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Great place to work
Business Analyst (Former Employee) –  Toronto, ON31 October 2016
Great and amazing place to work. Open and professional environment. friendly co workers. Great work life balance. Understanding leadership.
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Good Company
Helpdesk Specialist II (Former Employee) –  Toronto, ON20 October 2016
Good Company, does need some work within management.
The company itself cares about their employees.
Needs more communication between VP's and management.
Pros
Decent Salery, great co-workers
Cons
favouritism within internal jobs
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A great place to work
Legal Administrative Assistant (Former Employee) –  Edmonton, AB16 September 2016
Intact is a great place to work with different job opportunities and room for advancement. They strive for success. They offer training and courses to better yourself. They are committed to clients and employees.
Pros
Everything you could want.
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Great people to work with
Adjuster -Accident Benefits (Current Employee) –  Ottawa, ON9 September 2016
Initially it is providing customer service by processing claims. During this process we are providing support and guidance to the customers during rehabilation. Multi tasking many files is a daily challenge. Every file /call / claimant are different, however a great chance to learn something new every day, which is very rewarding and love helping people. Having great co workers for support and family feeling environment.
Pros
Salary / Benefits / Bonus
Cons
not enough staff for the workload
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Great place
Manager (Current Employee) –  Toronto2 September 2016
Excellent management
Very challenging and demanding environment
Very rewarding
Great people to work with
Diversity well maintained
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Good place to work
Data Scientist/Consultant (Former Employee) –  MontrĂ©al, QC17 August 2016
An easy work environment and great team leads; however, working with some reluctant workers (resistive to learn with new technology) makes the life harder.

Great programs for employer growing towards higher level !
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Very co-operative co workers
Commercial Lines - Support Clerk (Former Employee) –  Dartmouth, NS14 August 2016
A typical working day would involve learning new things and healthy interaction between co-workers. Management is always available when we need to approach them.
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It Is very fun Place to Work.
Document Imaging Assistant (Former Employee) –  Calgary, AB31 May 2016
Great Place to Work at Intact Insurance.
I enjoyed working with Intact Insurance.
Co-Workers are very friendly.
I learned lost\s of good things from the Manager.
How to encourage the Co-Worker and get the Job well done.
The most enjoyable Part of my Job at Intact Insurance Is Scanning Documents.
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Bill payers
Mail Services Assistant (Former Employee) –  Calgary, AB27 May 2016
I loved working at the Sun. I enjoyed making a salary and getting bonuses and paid benefits and holidays at Intact. We rotated among different tasks each week, so I was involved in running the whole mailroom.
Pros
bonuses
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Great Environment to Build on Yourself
Customer Service Representative (Current Employee) –  GTA, ON7 May 2016
Fast Paces environment which helps you work on listening skills and optimize your problem resolution skill at once.

The Call Center life is definitely challenging and requires a certain type of person to be able to be successful. Hit your monthly targets and keep a positive attitude and you will pave your avenue for success.

Located in either Mississauaga, Toronto, Durham or Ottawa
Pros
People
Cons
Only 35 hours FT
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Great place to work!
Commercial Property & Casualty Underwriter (Current Employee) –  Edmonton, AB26 April 2016
Excellent opportunities to learn and develop. Wonderful people. Great pay and benefits. Lots of variety in day to day work.
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Good Working environment
QA Analyst (Former Employee) –  Toronto, ON10 April 2016
Intact is a very good place to work and co-workers are very friendly and helpful. In my last project with Intact I learnt good team work and project management skills.
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Overall rating

3.7
Based on 92 reviews
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Ratings by category

Work/Life Balance
3.8
Salary/Benefits
3.8
Job Security/Advancement
3.3
Management
3.4
Culture
3.6
82%

CEO Approval

Based on 23 ratings
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