Auto Claims Adjuster (Former Employee) – Ajax, ON – 24 November 2012
unrealistic targets location is key to why people work here (ajax location) management do not support team (call centre) co workers are stressed out all the time, work extra hrs to try to meet targets frustrating co-workers are the best part of this job
managers know location is important to workers and take advantage
Administrative Support I - Claims Legal (Current Employee) – Vancouver, BC – 18 July 2017
Intact is a great company, and provides excellent benefits from the very beginning of your career. The company is very large so there is lots of space to transfer, and there are often BBQs and celebrations. Also, the FitNetwork is awesome.
struggle to maintain the expected work life balance
Great place to work if you are not in the Claims Call Centre
Auto Claims Adjuster (Former Employee) – Calgary, AB – 7 July 2017
Great place to work if you are not in the Claims Call Centre. Supervisors have absolutely no claims experience - so the adjusters really cannot go to them for any advice on claims. Claims adjusters are expected to enjoy their extremely heavy workloads and overtime is not always paid for. Once you get your claims down to being manageable they reward you with a bunch of transfer claims from other adjusters who are lazy. Intact does not give a rats a** about their adjusters work life balance. And not all the adjusters are very competent.
Free lunches, great benefits, pension plan, Stock options
Computer Consultant Programmer Analyst (Former Employee) – Toronto, ON – 27 June 2017
Your just a number to management and they try to squeeze as much out of you as they can. Fulltime salaries with yearly bonus payments and stock options are good. Raises are not that great and internal promotions are tough since there is not a lot of turn over in higher positions/
Insurance Broker (Former Employee) – Vancouver, BC – 26 June 2017
My experience with previously Canadian Direct Insurance / Intact started great. Unfortunately during the reshuffling as the company changed to become Canadian Direct Insurance, their mandate changed as well to a more sales and less customer service oriented business model.
Underwriter (Former Employee) – Toronto, ON – 29 May 2017
Flexible work environment. Helpful management. At the time I was working for Intact Insurance, I moved homes and they were very helpful with transferring me from the Toronto office to the Durham office.
Nice place to work and the people are cool. Not enough money.
Mailroom Clerk (Current Employee) – Toronto, ON – 4 May 2017
The people along with the managers are pretty great. The benefits are really good but the pay is lacking. There are always outings and other cool things going on so the culture is great as well. But there isn't that many opportunities for people without degrees or not pursuing their CIP designation. However, if you have a degree and plan on completing your CIP designation, you'll be fine as long as your patient and don't mind making decent money for a bit. Low to high 30k.
Underwriting Assistant (Current Employee) – Calgary, AB – 25 April 2017
Your work day could be quite overloaded at times, but a great opportunity to advance to Underwriting, but only if you wish. Keep in mine that you should always advance on your own decisions not your manager.
Intact Insurance like all big company's suffer from poor middle management
Conversion Specialist / Developer (Former Employee) – Toronto, ON – 25 April 2017
Most of the project software managers were never software developers and so have little understanding of software issues. The culture of the software developers is to maintain the status quo which tends to be repressive. As a result management is very slow to realize the potential of the new features of the Oracle RDBMS which result in either them not being utilized or incorrectly utilized in some of their projects when these very features are what the company needs to be using.
There is a culture of complacency and superficiality towards rewarding workers when others have done most of the underlying work.
Tendency towards politics rather than the best solutions