Intact Employee Reviews

Found 89 reviews matching the search
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Management needs some revamping
Claims representative II (Former Employee) –  Edmonton, AB7 March 2017
Loved working for this company in edmonton. Managers in the claims department are hard to deal with. Managers used to be good and stand by their staff. Everyone walks on pins and needles. Unable to get up from desk during unscheduled breaks. Now it's worse than being in the military. No respect for boundaries by management.
Pros
Good benefits and co-workers
Cons
Management and how they disrespect core values
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Good Company to work for
CLAIMS ADJUSTER, AUTO (Former Employee) –  Whitby, ON6 January 2017
Overall, Intact is a well run company with a positive work environment. Intact had a good training program and was supportive of development in entry level positions. The auto claims department had a high degree of turnover, especially at the management level, and this was not due to promotions. Recommendation if you had the choice would be to enter the more positive departments like underwriting.
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Poor Management/Negative working environment
Adjuster (Former Employee) –  Vancouver, BC23 January 2017
This is a corporate instilling fear culture allowing one way communication. High mircomanagement enivorment that promotes no trust toward employees. Multi/complex computer systems make negative working environment. Employees easily feel miserable and failed creating high employee turnover rates and employee stress leaves suitations.
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Great work-life balance
Claims Representative I (Current Employee) –  Ottawa, ON15 February 2017
Great company - great work/life balance. Salaries can be improved and allow for greater upward mobility without being in the same position for so long. Most management is great.
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My managers were fantastic but limited options to advance.
Commercial Auto Underwriter - IRCA (Former Employee) –  Ottawa, ON31 December 2016
As a company the company did a great job to make sure employees satisfactions were met. As a growing individual trying to advance in my career, options were limited unless you wanted to move across the country.
Pros
Open communication
Cons
Lack of advancement
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Great people to work with
Adjuster -Accident Benefits (Current Employee) –  Ottawa, ON9 September 2016
Initially it is providing customer service by processing claims. During this process we are providing support and guidance to the customers during rehabilation. Multi tasking many files is a daily challenge. Every file /call / claimant are different, however a great chance to learn something new every day, which is very rewarding and love helping people. Having great co workers for support and family feeling environment.
Pros
Salary / Benefits / Bonus
Cons
not enough staff for the workload
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Great place to work
Business Analyst (Former Employee) –  Toronto, ON31 October 2016
Great and amazing place to work. Open and professional environment. friendly co workers. Great work life balance. Understanding leadership.
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Good Company
Helpdesk Specialist II (Former Employee) –  Toronto, ON20 October 2016
Good Company, does need some work within management.
The company itself cares about their employees.
Needs more communication between VP's and management.
Pros
Decent Salery, great co-workers
Cons
favouritism within internal jobs
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A great place to work
Legal Administrative Assistant (Former Employee) –  Edmonton, AB16 September 2016
Intact is a great place to work with different job opportunities and room for advancement. They strive for success. They offer training and courses to better yourself. They are committed to clients and employees.
Pros
Everything you could want.
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friendly caring employees, intense workload, good remuneration
UNDERWRITING ASSISTANT (Former Employee) –  Vancouver, BC28 January 2017
processing of personal insurance policies to set standards, supporting underwriters and brokers by phone, email, fax
volume driven, annual bonus programme
Pros
Pizza lunch reward for getting through tough periods
Cons
not much interaction with co-worker, tied to the computer
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Very co-operative co workers
Commercial Lines - Support Clerk (Former Employee) –  Dartmouth, NS14 August 2016
A typical working day would involve learning new things and healthy interaction between co-workers. Management is always available when we need to approach them.
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Great place
Manager (Current Employee) –  Toronto2 September 2016
Excellent management
Very challenging and demanding environment
Very rewarding
Great people to work with
Diversity well maintained
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Enjoyable and fulfilling
Adjuster (Current Employee) –  Mississauga, ON11 March 2016
Typical corporate environment, our managers are great- very empathetic and understanding. Very accommodating to our requests when possible.

Excellent salary, benefits.

Heavy workload at this time- but a lot of plans have been implemented to reduce workload and create a better work/life balance.
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Claims
Towing and Storage Claims Adjuster (Former Employee) –  Toronto and Ajax29 November 2016
Claims is a fast paced job. Need to be able to multi task and do many things at once. Need to be able to talk to people who have just been through a stressful situation.
Pros
help people
Cons
fast pace
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Poor Management and Office politics
Customer Service Representative (Former Employee) –  Calgary, AB11 May 2015
Intact is not the worst place to work, but there are other companies within the industry, who offer a better work life balance. The management in claims is blind-sided by being result driven that the well-being of their employees falls to the waist line. Intact penny pinches, and cuts corners in order to save themselves some money. The people, who work their are amazing and patient. Most of them come to work with a smile on their face, but there is a large environment of hostility, and that is due to the fact that Intact's management are slave drivers, who only care about themselves and their career path
Pros
Co-workers
Cons
Management
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Was a great place-But has let staff down
STAFF (Former Employee) –  Canada15 February 2016
Th company is still young and trying to learn its way. IT wants the very most out of you without giving you much to work with. The company is struggling to learn to treat its employees fairly and give them the right time or the right tools to complete their tasks. Communication is not welcome unless it is positive. This means anyone with a voice or thought on how to do something other than what the company has told you to want is not welcome. After being told there is an open door policy, staff are reprimanded for using the open door!
The company was great but in my thoughts has gone down hill wanting the staff to work hours and hours of OT and if you don't you are considered a slacker and not worth keeping.
Management also plays favoritism.
Pros
Good Wage
Cons
Work environment and management
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Multi-cultured company, plenty of opportunity
Loss Prevention Inspector, Commercial Lines (Former Employee) –  Toronto, ON22 January 2016
This is a diverse, multi-cultured company. They have great benefits and opportunity to advance. They are very community and charity oriented.
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Deceptive treatment of employees, below average salaries
Specialist (Former Employee) –  Toronto11 October 2014
Prepare to witness the constant mass brainwashing of employees and to be on edge constantly by management, who is very secretive and always looking to back channel and screw you over. Oh, and if you're not Quebecois, you're in trouble - don't expect to get any significant promotions. Anglophone managers were constantly quitting and your salary/benefits package will be shrinking over the years instead of growing. Even public shareholders are kept in the dark over employee satisfaction - imagine why.
Pros
Brainwashing sessions
Cons
Salary, deceptive and manipulative management
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Good place to work
Data Scientist/Consultant (Former Employee) –  MontrĂ©al, QC17 August 2016
An easy work environment and great team leads; however, working with some reluctant workers (resistive to learn with new technology) makes the life harder.

Great programs for employer growing towards higher level !
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Bill payers
Mail Services Assistant (Former Employee) –  Calgary, AB27 May 2016
I loved working at the Sun. I enjoyed making a salary and getting bonuses and paid benefits and holidays at Intact. We rotated among different tasks each week, so I was involved in running the whole mailroom.
Pros
bonuses
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Overall rating

3.7
Based on 92 reviews
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Ratings by category

Work/Life Balance
3.8
Salary/Benefits
3.8
Job Security/Advancement
3.3
Management
3.4
Culture
3.6
82%

CEO Approval

Based on 23 ratings
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