estimator (Former Employee) – Fort St. John, BC – 4 July 2017
we had a good working team. lots of training and courses for those who wanted it. we would write estimates, deal with the bodyshops on estimates we had written. we would deal with finding fair prices for vehicles we had written off. we would help the adjusters place fault on the party in the wrong when asked.
Payment Clerk 5 (Former Employee) – Victoria, BC – 12 June 2017
I very much enjoyed my time with ICBC. I was a payment clerk and union rep. I liked the staff, management. The only reason I left was I moved back to Ont. to be close with family members who were getting ill and dying and felt best to spend time with them, otherwise I would never have left.
Injury Adjuster (Former Employee) – Lower Mainland, BC – 18 May 2017
Pay is very low in comparison to similar jobs available. It is hard to recruit talent when the pay is not there. Complaints are endless re being overworked, favouritism, lack of integrity by managers and their is an ongoing joke of 'where will the pendulum swing this year'. Decisions are made by upper management without considering the ramifications to the ones doing the job. Micro-managing is high and training is HORRIBLE. Staff do not get training before they commence actual work - they are 'thrown to the wolves' to fend for themselves - not to mention not laid out properly. Communication also lacks greatly in this organization. It is hard to believe for a Crown Corporation that they still have not gotten their act straight. Work culture is very important and it severely lacks here. Unfortunately many see colleagues fired/let go due to downsizing and "new pendulum swing" and many loyal and dedicated staff have been walked out like criminals - not even able to clean up their desks or say goodbye. So sad when there are so many good people that work there. They need to put competent and more knowledgeable managers in place to be inspirational leaders to guide and mentor staff. Now, from what was observed, it is the opposite.
Decent benefits and work life balance
Low pay, incompetent managers, inconsistent practices, terrible training
Customer Service Representative (Former Employee) – Abbotsford, BC – 1 May 2017
There are challenges to the job, but most of them entail customer service. The actual work is database driven and fairly easy to follow. During my time at ICBC there was a hiring freeze so I was hired as a temp.
Senior Business Intelligence System Analyst (Current Employee) – Vancouver, BC – 24 April 2017
Good place to explore and learn technology. Flexible and nice management, good team and Friendly Co workers. It was a great experience working with colleagues who were always there to lend a helping hand or offer friendly advise.
Educational experience with excellent benefits and training
Injury Adjuster (Former Employee) – Abbotsfofrd – 21 April 2017
When I worked at ICBC I was treated great, was provided excellent training and benefits, and left on good terms to pursue other options. My superiors were friendly and helpful, and the other staff were like family.
negative environment when dealing with upset customers
BUSINESS ANALYST (Current Employee) – North Vancouver, BC – 12 March 2017
ICBC provides employees with really competitive pay, great vacation time even for brand new employees, and an amazing pension. Many people stay with the company for 20+ years. ICBC is a great place to work and is full of wonderful people.
Lots of time off for employees, employees are treated well
Claims Support Assistant (Current Employee) – Surrey, BC – 11 March 2017
Currently the people who work in the Claims division are dangerously overworked. There are a lot of different jobs in the Corporation but unless you have a bachelors degree in anything, moving up is very difficult.
Material Damage (Former Employee) – Lower Mainland, BC – 4 December 2016
Icbc has many great people and just as many jealous interfering people whom managers seem to buddy up with. Workload is too much now. Managers are intimidated by employees with more experience, common sense and work ethic than the managers themselves have. The personal politics at ICBC is out of control.
Claims support assistant (Former Employee) – Surrey, BC – 10 November 2016
Mgmt aiming to make their numbers and their bonus pressuring employees with overwhelming workloads. No appreciation for work done, no thank yous, and no coffee either. Staff come and go like a revolving door either by quitting or being let go.
Customer Service Representative (Current Employee) – Abbotsford, BC – 12 April 2016
I absolutely love my current temporary position at ICBC Abbotsford. It is too bad that the union will not likely continue my position there and it is therefore necessary to look for other work. It's too bad that performance doesn't play a role in my employment as I have undoubtedly given my heart and my soul to my customer service position here. SO sad that this is coming to an end shortly. I have chatted with both my manager and supervisor to no avail giving me no chance but to look for more work.
not being able to have my questions answered, my manager not being able to resolve my problems, my supervisor saying that i should look for work as working here permanent is unlikely