Customer Contact Representatives
Insurance Corporation of British Columbia - North Vancouver, BC

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We’re driven to ensure the well-being of drivers. We’re working to keep rates low as possible, delivering excellent service consistently, and proactively partnering to reduce crashes and loss.

*Customer Contact Representatives
North Vancouver
Regular Full time & Part time*

Position highlights

Bring your high energy and enthusiasm to our fast paced contact centre in North Vancouver where achieving First Call Resolution is a key customer service target. The Customer Contact Representative will provide first contact customer service for a diverse range of enquiries related to motor vehicle registration, claims, licensing, insurance and road safety initiatives.

Position requirements

Exceptional customer service skills along with the ability to multi-task and think critically are essential. Strong analytical, listening, questioning, and organization skills are also required. Previous contact centre experience is strongly preferred. A Chartered Insurance Professional (CIP) designation would be an asset as would knowledge of driver services, claims, insurance and/or road safety initiatives. Please note these positions require sitting for extended periods of time and wearing a telephone headset.

Both full time and part time positions are available. Shifts will be scheduled within our hours of operation. Part time hours may range up to 75% of regular full time bi-weekly hours.

Current operational hours are as follows:

 Monday to Friday from 8:00am to 7:05pm
 Saturdays from 9:00am to 5:05pm

Position information

As a valued member of the ICBC team, you’ll thrive in a performance-driven environment that emphasizes employee leadership and accountability for delivering results. Anticipate a competitive salary, comprehensive benefits and a challenging work environment.

If you’re ready to join a driven team, we’d love to hear from you no later than November 18, 2013. For full details on this and all other current positions visit www.icbc.com.

Only applications submitted to www.icbc.com will be considered.

ICBC is a welcoming, equal opportunity employer, and invites applications from all qualified candidates.


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About this company
The Insurance Corporation of British Columbia (ICBC) is a provincial Crown corporation established in 1973 to provide universal auto...