I started out with this company as soon as they came into Canada - I was already working as a delivery contractor so this seemed like a great opportunity.
Overall, the job itself is a lot of fun, since I enjoy grocery shopping, but the company and the app frustrate me beyond belief at times.
For example: you need to maintain a certain amount of hours to get what the call "Early Access Hours" meaning you pick your hours for the following week (not the current upcoming) on Sunday at 9am. Great - if you have full-time availability; if you're trying to balance multiple jobs and schedule according to familial commitments, good luck. If you don't average 30 hours per week (you have to work a total of 90 hours in 3 weeks) then you cannot pick your hours until Wednesday, by which point the pickings are slim. I live in Durham and want to work in Durham (this job involves enough driving without having to commute to other zones), but lately I am stuck desperately scraping together shifts downtown and in East or North York or Markham if I am lucky. Hours DO free up over the course of the week but that involves you obsessively looking at your phone every 20 minutes. How do you expect us to work full-time hours if there ARE NONE FROM WHICH TO PICK? I think 90 hours in three weeks is unreasonable, since like I said that's full-time work. You start out with Early Access so yes you could simply maintain it if this is indeed your only job, but that involves a whole lot of gas and/or waiting doing nothing sometimes.
The app - it is glitchy as all heck even though they are constantly updating it. In the updates they acknowledge bugs and claim they are fixed only for me to notices the same things happening, like shifts showing the wrong times or the acceptance screen bugging out or something.
I often lose connectivity even when I have full service and store Wifi is usually garbage on the rare times I've needed to rely on that (ie. the Leslieville Loblaws).
Shopper support isn;t particularly helpful. They sometimes take a few days to respond to your ticket and sometimes don't even acknowledge your main issue. I've received almost arbitrary responses to questions I haven't asked.
Anyway, done rambling.
If you want to do this for fun, go for it, and it can be awesome if you've been laid off or recently out of school and are having a hard time finding good work, like I am. But be forewarned that if you need to rely on this heavily you MAY go nuts. Although if you're chill and patient, maybe not. haha