An established company in the corporate travel industry is growing and looking for brilliant people. An opportunity currently exists for an experienced, enthusiastic person in the role of Corporate Travel Consultant (CTC) to take over an established book of accounts.
In your role of CTC, you will work under the direction of the Director of Operations (DOO) and alongside the Sales Department to build your client portfolio of elite corporate executives. You will be responsible for managing the corporate travel requirements of your clients from enquiry through to their arrival home. This full time, permanent position includes a base salary and commission.
You will be provided with all the necessary tools to perform your duties successfully, including laptop, and CRM & GDS systems and you will work from the companies centrally located office in the Scotia Tower.
This role is based on a 40hr working week based on a 9am to 5pm work day, Monday to Friday.
-Work with business executives and their assistants to arrange corporate travel requirements as requested
-Provide the highest level of customer service before, during and after the client’s trip
-Perform pre and post sales tasks including follow ups, reminders, welcome home calls etc.
-Leverage networking relationships to assist your DOO and Sales team in growing your portfolio
-Maintain client relationships and ensure effective client communication.
General Administration & system Requirements
-Maintain clean and accurate records of reservations in both Apollo and ClientBase
-Manage Queue system in Apollo and distribute Queues accordingly
-Maintain database of clients and ensure records are kept accurately up to date, along with adhering to company policies and procedures
-Maintain effective and efficient communication with the admin office to ensure accurate and timely invoice requests and distribution
-Attend and provide training where required.
-Attend company meetings and events where required, which may fall outside of regular office hours
-Attend a monthly one-on-one with your DOO
-Work towards meeting and exceeding sales targets as agreed upon with your DOO
-Provide assistance to other team members’ accounts when they are away from the office
-In additional to general work requirements and hours, you will be required to man the emergency line for a minimum of 7 consecutive days per calendar month / up to maximum 14 days within a 4 week period.
-Successful candidates will have exceptional history of customer serviced focus travel sales
-Proven experience working the the Apollo GDS system
-Work experience of at least 10 years as a travel consultant
-Experience working in corporate travel is an asset.
If you believe that you should be a part of our team, please email your resume and cover letter outlining the reasons why we need to hire you.
We thank all candidates for their interest, however, only individuals selected for an interview will be contacted.