Client Experience Manager
Inspire Fundraising - St. Catharines, ON

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Client Experience Manager!

We are growing and have a new role for an outstanding Client Experience Manager! At Inspire Fundraising Solutions our call centre philosophy is built around a powerful passion for fundraising and delivering exceptional donor experiences. We also have a passion for our staff!

Role Overview:

  • As the Client Experience Manager you will have full responsibility for all aspects of a campaign; including the client relationship and operations which requires you to deliver results and great teams.
  • Ensure we are achieving client requirements in all areas and through relationship development, identify new business opportunities
  • Communicating regularly with the client including invoicing and reports
  • Driving performance in the call centre through assessing calls and providing regular coaching to the agents to improve results
  • Engage and motivate the agents by creating incentive programs and partnering with the team leaders
  • Provide sales and call technique training and ensuring the Fundraising Advisors create an outstanding donor experience!

You Offer:

  • A minimum of 3 years management or supervisory experience in a fast paced call centre environment. A background in Account Management, Charitable Giving or Operations with experience in sales is preferred.
  • Proven leadership skills with the ability to train, coach and equip high performing teams
  • Strong client relationship skills
  • Demonstrated strengths in connecting with your employees and motivating various personalities to improve morale and deliver outstanding customer experiences
  • Ability to work flexible hours. Our centre is open Monday to Friday from 12:00 p.m. – 9:00 p.m.

We Offer:

  • A great location in downtown St. Catharines
  • An extremely competitive salary – we will pay commensurate with your level of experience
  • Community involvement
  • Career development, we offer a career not a job!

Do you want to apply, learn more or have any questions about Inspire? Please reach out!
Visit us at: http://www.inspirefundraising.com/home.html


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About this company
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Here at Inspire Fundraising our employees help make a difference each and every day. We are a fundraising agency and our clients are...