Federal Account Executive (Current Employee), Chantilly, VA – July 17, 2014
Work environment need an uplift. Upper Management understood Business Development but not Sales. Willing to take very low margin and truly was not well established in the Federal space unless it was related to Microsoft. Much better way to utilize inside and outside resources. Commission split was not ideal.
Account Executive (Former Employee), Montréal, QC – October 18, 2013
Pros: free lunches, different vendor relationships
Cons: corporate politics
Great place to start because they accept pretty much anyone. Great if you want to learn about IT, but not so great in terms of management and it's a very sales oriented place since it's a public traded company. When I asked the CEO a question genuinely, I was looked at as trying to cause trouble.
It was my company so clearly I am bias as to its operations.
Director/CEO (Former Employee), Manchester – March 27, 2012
Pros: to be able to help disadvantaged individuals, and their familys
Cons: non receptive local authorities.
New company formed in 1997 by myself. Exciting to develop from an idea to reality. Met lots of interesting people and established good relationships with most. Learning curve to identify funding availability and limitations. Long hours and lot of worries but exciting to see it all become a reralityu.
Good atmosphere but not much room to grow and a lot of office politics
Network Operations Center Technician (Former Employee), Tempe, AZ – September 22, 2014
Pros: good environment, tons of vendor shwag, free meals often
Cons: poor pay, office politics, no room for growth
I worked in their services division and as much as they like to say they promote within that's a flat out lie. They brought more external new hires on than they ever promoted from within. They would interview internally but if you weren't buddy buddy with upper management you weren't getting the promotion. It got so bad that the manager of a major department – more... resigned as manager and demoted himself to get out of the politics while he looked for a new job. It's not a bad place to work, the environment is good but pay is lacking and growth is not an option. I ended up leaving for a better job with better pay in the valley. – less
PROGRAM MANAGER (Former Employee), Fairfax, Virginia – September 16, 2014
My work week is categorically divided into personal deliverables and team deliverables. The week concludes on a team review wherein I ascertain the effectiveness and efficiency of each team member vis-à-vis his/her deliverables. For instance, on Mondays and Tuesday, I would chalk out team deliverables and brief them about priorities and the methods – more... by which the targets could be achieved. On Wednesdays and Thursdays, I would keep a tab on the progress of tasks assigned to each team member whilst providing him/her feedback and problem solving guidance wherever required. On Fridays, I would call upon a team review meeting to analyze and ascertain achievements of targets.” – less
Corporate account manager (Former Employee), Sheffield – August 26, 2014
Pros: good pay and bonus structure
Cons: targets soon get out of hand, figures can be manipulated to prevent bonus, very low staff retention, not competative in their market.
Sold the job on the basis of having regular client contact including face to face management which I feel is an essential part for the nature of this role. It turned out however to be a large call centre with possibly one of the lowest staff retention rates i've ever encountered, There is no face to face aspect and the training is based solely around – more... the company and not the multitude of products or advice you would be likely to encounter and discuss which at times left you feeling out of your depth, especially when speaking with boardroom members on how to best identify and deploy large networking and storage solutions.
The targets for both calls and achievement soon get out of hand as they double each month so for example if your Gross Profit was £2500 one month it would be £5,000 for the following month and £10,000 the month after which is very difficult on the margins you have to work with to remain competative.
There was very little I found to be enjoyable about working here and it was topped off with manipulation of figures to reduce bonus payouts, if you are established within IT sales and have a client base then the pay and rewards were excellent but for someone starting out I would look elsewhere as it will only disappoint. – less
Inside Sales Account Executive (Former Employee), Tempe, AZ – August 11, 2014
Pros: nice location
Cons: weird organization of departments.
Always worried about making my quotes in sales every month instead of building a relationship with customers. The manager only cared if he made his numbers every month. I resigned the position after a year. Way to a...
Telemarketer (Former Employee), Southfield, MI – July 25, 2014
Pros: laid back environment and there's not to much pressure put on you
Cons: need to extend hours
There were two shifts when I work there each shift was 4 hours a piece. One in the day and one in the evening. Managers were always helpful .Laid back environment. I would call people and try and get them to donate to a worthy charity.
Network Technician (Former Employee), Tempe, AZ – July 12, 2014
Pros: give new people to it a chance, schedule flexability
Cons: no skills learned, pay is lower (but techs do nothing there anyway)
You aren't allowed as a network tech to do much of anything except to escalate tickets even if you know what to do. LEC calls and Engineer escalations is how technicians there resolve trouble tickets. Benefits are horrible, but not the worst. They are 24 hours, so are flexible for schedule. Going from tech (which basically does nothing technical) to – more... engineering there is usually within around 3-4 years. You will basically learn nothing for 3-4 years and move to an Eng role??? Maybe CCNP will help, but you will still be learning nothing for 4 years. I'd say work there and start passing CCNP certs, then move on in under 1 year from starting. If you come back 4 years later as an Engineer, then so be it. I wouldn't stay there as a tech though as it's a waste. The bright side is they will give you a chance (to do nothing), as I came in there with just a CCNA and no exp at all with any IT job what so ever on my resume. I thank them for that. I'm not talking down on the company as it is a good company. I'm mearly stating my review based on my goals and needs. I want to move up and not be an engineer forever. I did learn a little while I was there though. Pay is low concerning average, but the techs do no technical work anyway, so the pay is actually not low. It's just that their definition of a network technician is under par.
All in all it is a 3 out of 5 place to work. – less
Account Manager (Former Employee), London – June 27, 2014
Pros: i gained confidence on the phone, great team, learned a lot
Cons: long commute (2hrs there and back), stressful at times
This was a great experience for me as I had a mentor to guide me to become an amazing sales person. It didn't quite work out that way but I did learn an awful lot about how to come across over the phone to build trust, inform effectively without sounding too much like a sales person and how to go out of your way to ensure clients are well looked after – more... so that they come back and do more business with you.
A typical day at work was that I'd have to make an increasing amount of dials to potential and existing customers and see how I could help them with their IT needs - buy selling them IT. We also had "Killer Days" where vendors would come in and offer prizes for the person who sold the most of their product that day. I was on the grad team which was a great spirited team, 5 young grads like myself each had a mentor to advise them every now and then.
The hardest part of the job was changing little habits I'd probable done for years that I had not noticed before. Such as the nervous laugh when no jokes had been made or taking so fast in an unusually higher tone when I got a bit nervous with a customer who'd been called 5 times by other people in the company that same day. It was also hard trying to build a strong relationship with customers and have to close a deal with each of them every month. Being forceful isn't my strongest trait and unfortunately its what I needed to be.
The most enjoyable part of the job was learning about being optimistic, being able to poke fun at nervous habits and learning to control them and having a great, supportive grad and encouraging management. – less