Pros: good pay and bonus structure
Cons: targets soon get out of hand, figures can be manipulated to prevent bonus, very low staff retention, not competative in their market.
Sold the job on the basis of having regular client contact including face to face management which I feel is an essential part for the nature of this role. It turned out however to be a large call centre with possibly one of the lowest staff retention rates i've ever encountered, There is no face to face aspect and the training is based solely around the company and not the multitude of products or advice you would be likely to encounter and discuss which at times left you feeling out of your depth, especially when speaking with boardroom members on how to best identify and deploy large networking and storage solutions.
The targets for both calls and achievement soon get out of hand as they double each month so for example if your Gross Profit was £2500 one month it would be £5,000 for the following month and £10,000 the month after which is very difficult on the margins you have to work with to remain competative.
There was very little I found to be enjoyable about working here and it was topped off with manipulation of figures to reduce bonus payouts, if you are established within IT sales and have a client base then the pay and rewards were excellent but for someone starting out I would look elsewhere as it will only disappoint.