Inbound Customer Service Representative
Innovative Vision Marketing Inc. - North York, ON

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Inbound Customer Service Representative

Innovative Vision Marketing Inc. – North York, ON
Anticipated Start Date: Immediately
Approximately 30 hours weekly

Education: Completion of high school, Completion of college/CEGEP/vocational or technical training

Complete fluency in the English language - written and oral

Business Equipment and Computer Applications: Windows Environment, Electronic Email, Web Browser, E-schedules, Various Campaign Specific Applications

Area of Specialization: Customer Service

Specific Skills:

  • Previous customer service or experience
  • Quality oriented
  • Committed, ambitious, energetic & enthusiastic
  • Technologically inclined
  • Strong multitasking skills
  • Strong decision making skills
  • Ability to diffuse irate customers with a customer first mentality
  • Enjoys working in a fast paced environment

Work Conditions and Physical Capabilities: Fast-paced environment, Work under pressure, Attention to detail.

Essential Skills: Fluent in English, Reading text, Document use, Numeracy, Writing, Oral communication, Working with others, Problem solving, Decision making, Critical thinking, Significant use of memory, Finding information, Computer use, Continuous learning. Flexible to work in a 24/7 rotating call center environment.

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