Technical Support Specialist (Former Employee) – Saint John, NB – 24 March 2017
Nice on the surface but digging deeper you realize this company is in business for the almighty buck with no regard for the wellness of the employees. There is no livable salary unless you can survive in a tent
High Touch Tier 3 Avaya (Former Employee) – Halifax, NS – 21 October 2016
Mass lay off no notice do not care about family only adout bottom Line avoid this company at all cost talk to NTT DATA. Innovatia. // Nortel enough said a lot better places better to work then old Nortel ideas.
Not a bad place to work but low wages for univeristy graduate
Technical Support Specialist (Current Employee) – Fredericton, NB – 4 July 2016
Not a bad place to work, friendly people. The CS1000 team did not have enough training or support from Avaya, but other teams seem to be better off from a training perspective. Ability to occasionally work from home as needed is a definite plus. Biggest complaint is salary is low (30-35k) and no real room for advancement.
This is a friendly and flexible working environment
Technical Support Analyst (Current Employee) – Saint John, NB – 11 April 2016
The salary range in this company is low and that is the reason why many people leave the company. One positive point in this company is that employees are not micro managed and you have the opportunity to work from home.
Voip Support (Former Employee) – Fredericton, NB – 15 January 2014
The company is located in Fredericton NB and Saint John NB. Owners and management were great !!
My background was programming and I felt it was a poor fit for me. I would encourage anyone with networking background to definitely look into Innovatia !!!! :-)
Shifts were basically 10am - 6pm depending on the product supported.
Salary was based on experience $30,000 to ~33,000 and there was a shared bonus system.
You would receive tickets through a Siebel system. You then send the client an email/phone call letting them know you will soon be in touch. Short of an entire call center being shut down, you will have time to research and investigate any issues.
Not as pressured as an inbound phone call center !!! There is an opportunity to contact senior techs and get familiar with issues prior to troubleshooting live.
Great staff, managers and owners !!!!!!!!!!
I studied programming and prefer that type of work!!!
Relaxing,friendly and an overall great place to work!
Technical Support Specialist - Tier 1 (Current Employee) – Saint John, New Brunswick – 17 September 2013
As an entry level position. Innovatia is definitely a fantastic first step into your IT career. They work with you to bring you up to speed to become a quality worker as well they really care about you as a person and make you feel as you truly are contributing to the company.
Technical Support Lead (Current Employee) – fredericton ,New Brunswick – 13 August 2013
My day in all goes with talking to various customers and solving their issues. I also mentor the new joinees and as a senior member and a tech lead assist them with day to day work , process and technical work.
I have learnt to work under stress and provide good results to end users and manage both escalations and irated and raged customers, I do understand the urgency and criticality of their eagerness to solve the problem and act my best to get the results.
I also mentor new and other team members ,I do understand their level of undersanding and deploy various examples to make them understand the technology.
I also read a lot of documents and various researches in this field to keep myslef updated when not involved in day to day work
In all I enjoy my work and learning newer technology
This company is basically disorganized and should actually consider using some of the remarkable technology that they are selling to improve their own business. Lack of training and managing of expectations creates a very negative culture to work within. Facts about this company are greatly overstated such as yearly revenue, number of employees and office locations. This is essentially a "Mom & Pop" organization that has out grown its style of management and business model. Expectations are unrealistic and management is weak.