Customer Support Specialist (Former Employee), NL – May 23, 2014
Pros: flexible management
Cons: 12 hour rotating shifts
A typical day at work usually consists of the following...
• Responsible for accurate activations of Satellite Communications as well as setting up preliminary details of SCAP and VLA Packages, ensuring that the information submitted is executed in a timely manner. • Month-End procedures – Ensures that the pending activations are done in the specified – more... timeframe so the client would not incur any extra expenses. Constantly working with other Departments, such as the Sales Team, in order to have all the proper information and data for these procedures. • Guiding and working with my team-mates in order to share our individual varied knowledge base. I am constantly teaching other newer employees about various topics as well as learning from my mentors. • Continually multi-tasking across the three aspects of Customer Support – Activations / Support / Billing – ensuring that the timeframe of completing the specified tasks in each aspect is met. – less
RICEF and CRM Technical Consultant (Current Employee), Palm Bay, Fl – May 9, 2014
Around 7+ years of experience SAP ABAP Consultant in SAP implementation and support with technical expertise on SAP SD/MM/SRM /CRM along with FI, CO, PP and QM modules development experience. Good exposure in WORKFLOW ECC 6.0 how to design a business process in workflow for any modules and customized business object and method. Technical expertise – more... includes Workflows, ABAP/4, XML, SSIS, SSRS and SSAS Setting up RFC and IDOCS connections between CRM, SRM and R3 systems. Performed Initial and Delta Loads between R/3 and CRM. Developed CRM enhancements using BADI for CRM Middleware Performed Initial and Delta Loads between R/3 and CRM Responsible for Transferring data between CRM Middleware to CDB Implementation Experience of CRM middleware User-Exits and BADI’z Expertise in new SAP implementations, technical/full upgrades, rollouts and maintenance SAP projects. Involved starting from blueprint, cutover, project go-live and support. Actively interacts with cross functional teams and identify technical possibilities to support complex business processes. Testing experience includes active involvement in Component/Unit Testing, Integration, Performance, User Acceptance and Regression Testing. Expertise in preparing Business Process, Functional, Architecture & Technical Designs and Review designs with involvement in strategic decisions. Grooming junior developers in project. Excellent interpersonal & communication skills, good team player and high level of respect for organizational and human values – less