Amazing people, love the culture, and great lounge area!
CONTACT CENTRE REPRESENTATIVE (Current Employee) – Toronto, On – 24 March 2014
A typical day at ING direct would be like going to a get together with friends. You see people you haven't seen in awhile and catch up, then go back and continue your work.
I have definitely learned a lot by working there, such as the banking procedures and policies. It's a great place to learn how to deal with different types of clients on the phone under high pressure.
Management wasn't too bad, some were great, some were mediocre!
My co-workers were awesome, but the turn around is getting higher.
The hardest part of the job is just dealing with irate clients on the phones, but the most enjoyable part of the job is you meet some of the coolest people.
Monthly incentive prizes, free lunches, cool lounge area, and free snacks!
shifts can be inconsistent, and some of the tasks can be really repetitive.