Pros: new, clean building. traning is great.
Cons: low pay, no room for advancement, no incentives, degrading supervisors, no flexibility
The reason ING posts ads for new Call Center Reps every 5 minutes is because they can't keep anyone. The training is great, but once they throw you onto the call center floor, the nightmare begins. As if the constant (absolutely nonstop) steam of verbal harassment from unhappy callers isn't enough, the call center managers are condescending, refuse to help, and they monitor every moment of everyday. As a CSA, your supervisor will be calculating (to the second) how long you spend in the restroom each day, reviewing every e-mail sent & received, and questioning every minute spent away from your desk (why are you faxing/printing/doing anything but taking more calls!? get back on the phone!) Oh, and don't get too excited about the chunk of Paid Time Off they'll try to lure you in with-- You will never be allowed to take it without corrective action, and that includes if you request it off 6 months in advance. My supervisor referred to his team as his "minions." Seriously, this job is degrading and the chances of you earning a cent above your base salary is slim to none.