Productive and fun workplace with a passion for customer service
Senior Manager, Human Resources (Former Employee), Toronto ON – March 28, 2014
Pros: camaraderie, entrepreneurial spirit, young workforce, state of the art work facilities
I thoroughly enjoyed my years at ING DIRECT. No where else would I have had the opportunity to work in so many different areas. ING DIRECT is committed to customer service, inside and out. It is a fast paced growing organization that rewards passion and effort. I wish them all the best during their transition to Tangerine.
I have never worked for a company that could care less about their employees. Short 10 min breaks, horrible ghetto supervisors, and horrible training. The work itself is very complex when trying to explain 401ks to someone. And the supervisors and managers are the worst! You can get written up and fired for basically anything! They basically treat the – more... employees like robots instead of humans! It feels like you are chained to your desk, and if you leave your desk for any reason (restroom break), you will be harassed! I wouldn't recommend this company to my worst enemy! I was there for 6 months and found another job! – less
Exciting and face paced environment with an emphasis on team culture
Relationship Manager (Former Employee), Windsor, CT – January 1, 2014
Pros: great team atmosphere, opportunity to learn from experienced people
Cons: at times, there were too many internal meetings that would interfere with porductivity
I arrived 45 minutes early to read up on the WSJ as well as any new economic data or reports. I than Reviewed emails and voice mails to align my planned day with any items that may need to be addressed first as a result of emails etc. Depending on the day, I call out to financial advisers within the territory to thank them for recent trades while trying – more... to define additional sectors where we could increase business. In addition I may go to a wire-house firm to present our focus funds to a group of 12-15 financial advisors over a lunch meeting. Before I leave the office for the day, I review the following days on my planner to make any adjustment where necessary depending on anything new that may have come up and takes precedence over the existing tasks. – less
Successful direct bank built in 2000. Grew to 2400 employees by 2012.
Talent Acquisition Manager (Former Employee), Wilmington, DE – December 10, 2013
Pros: young, mid-sized company
Cons: mid-sized company
Fantastic opportunity to learn all areas of a growing marketing machine promoting saving your money. The teamwork we all put in to build the business presented us many opportunitities. ING DIRECT was an open, get it done, process improvment business all for the customer.
fast pace, great atmosphere, new challenges everyday, great co-workers
Sales and Customer Service (Former Employee), Saint Cloud, MN – September 11, 2013
Pros: energized managers, enjoyable co-workers, great benefits
Cons: short breaks, long hours
Enjoyed working in a faced paced environment, where i was able to utilize multitasking skills in an organized correlation while entertaining regular clientele and producing increases profits for the compan
I managed my client's financial assets through investment planning and strategic analysis, asset allocation, tax management and insurance planning.
Financial Advisor (Former Employee), Philadelphia, PA – August 19, 2013
I provided financial guidance and innovative planning solutions for the financial needs of individuals and businesses, through investment planning and insurance products. I also helped clients with risk management and tax saving strategies. I learned how to perform in depth analyses of client financial accounts and prepare comprehensive financial plans, – more... utilizing tools such as the Monte Carlo simulation and past market trends. My practice was self run, and i learned how to manage and build a book of business. – less
Client focused office with very knowledgable Investment Advisors and staff.
Customer Service/Support Staff (Former Employee), Seattle, WA – August 2, 2013
Pros: if i had to pick just one it would be the benefits package. ing takes good care of their employees.
Cons: with cutbacks and reorganization we no longer had a local supervisor.
My position was multifunctional. Compliance Coordinator - daily review of incoming mail and transactions, generate the daily transaction and check log. Marketing and sales assistant - maintain and order marketing materials and regulatory documents such as prospectuses, order business cards and stationary according to company compliance regs. Office – more... Assistant - procurement, equipment troubleshooting.
I learned a great deal in this job because I had not worked in the industry before. I started as a customer service person requiring a Series 6 and 63 licensing. Then on to a more compliance oriented position and Series 7 licensing. The local office management was excellent. I believe companywide ING set the bar for transparency and customer service. My co-workers were all long time employees with a wealth of knowledge that many drew upon. They were often the go-to people for other field offices. The hardest part of my job was staying on top of all of the rules and regs. The most enjoyable part of my job was the people I worked with and the opportunity to help our clients. – less
ING is a great company to work for, but you need to be ready for a challenge.
Executive Assistant (Current Employee), Atlanta, GA – July 29, 2013
Pros: health & benefit plan and incentive compensation plan (icp)
Actually, for an Executive Assistant, there is no typical day, because no day is ever the same when working with multiple managers. However, it has been great being able to work for two different departments (HR and Enterprise Risk), especially with all the knowledge I have obtained from both areas. When I first started I was in the Talent Management – more... department, where we assess talent within the company, then I moved to the HR Advisory group, where they actually coached identified talent in preparation for their assessments. Finally, I landed in the Enterprise Risk area, where we manage risk. I have really enjoyed my time at ING for the most part, however, since the IPO, we have been going through a restructuring process, which is proving to be very painful. My co-workers have been great, and I must say, the hardest part of my job has been seeing people leave that I have known since I my hire date in 2004. The most enjoyable part has been getting to know new people, being able to be a part of the ING Marathon, which will come to an end this year 2013. As well as, the overall diverse culture. Basically, ING is a great company for anyone starting out, but it is not for someone who is looking for a place to retire. – less
Typical day at work: usually lasts 8-10hours (but depends on your clients), includes: calling, mailing, meeting new clients and servicing ING Group customers (insurance, mortgage, banking, investments etc) What you learned: interpersonal skills, analyzing, time managing Managemenent: demanding but helpful Co-workers: hard-working financial specialists The – more... hardest part: cold calling to sell insurance, polish costs of being self-employed The most enjoyable part: meeting people, gaining financial knowledge – less
PSA (Former Employee), Jacksonville, Florida – June 27, 2013
Pros: you can get insurance being part time
Cons: unprofessional, micro manage, poor training, unethical behavior, hr is not local
This call center is run by two ghetto fabulous women that are loud and unprofessional. If the top is ghetto imagine how the entire call center is run. Training is a joke because the majority of the computers don't work. The training is ridiculous but easy to pass because the answers to the test are easy to find if you take the time too look. All tests – more... and quizzes are on line and my class didn't learn anything but found the answers. This company does not care about quality only quantity. You can even get away with sexual harassment with good ole ING. When a manager does not like you, you are talked about on the smoke deck and they will not hesitate to micromanage you and have other managers watching your every move until they find something. I have 25 years in call center experience and this company by far is the WORST EVER. Unless you are just desperate for a job I ADVISE YOU NOT TO TAKE THIS ONE PLEASE! I enjoyed talking to the people but managers and coworkers suck especially if you are used to being professional. The profanity is widespread and rampant on all levels. This is the HOOD of all call centers! If you have a problem it will not be handled locally because HR is in another state and they honestly don't know what they are doing. If you report what you see you become a target and anyone associated with you becomes one as well. Only hood rats need apply! – less