I am working for retirement process (retirement income fund). Our COH brought this process as challenge; because this is the difficult process in whole BMO .It includes tax calculations as per Canada revenue agency.
- I am doing EFT transfer, Cash transfers and security transfers with deducting appropriate tax amount.
- I am interacting onshore people on outlook as well as quarterly call.
- I am the authorized Auditor for my team.
- I did root cause analysis to improve quality
-I am reporting MIS for my team as well as handling queue.
- I know how to prepare SOP (standard operating procedure).
- I am working as trainer