A typical day involves phone calls, and manoeuvring between two but similar operating systems - which becomes redundant. You are told exactly how to do your job, including what personal notes to take and how to take them. Management and training is very controlling, not open to improvement suggestions, even the simple, obvious ones. The computer systems are quite complex and there is no need for them to be. Once you master the system however the job is straight forward, and each call is different.
Co workers are great, a fantastic place to work in terms of morale, friendships and team spirit.