Pros: Discount, Great Colleagues, Fun Environment, Mostly Fantastic Customers
Cons: Management, Unappreciated Work, Overworked
Working retail in the Indigo company definitely has its ups and downs.
It's fantastic working with books on a day to day basis, and when working alongside pleasant staff members, the day goes by extremely quickly and happily. And although I would see my fair share of disaggreeable, entitled, and rude customers, having regular clientele made it worth it. Another benefit is the ability to borrow hardcovers (so long as they're returned undamaged). The discount is great, and the "staff sales" have made my bookshelves explode with new books.
However, management is left to be desired. My location has had 5 different managers in 8 years, and only three of them were competent. The other two seriously needed training. The fact that the staff had to train their managers on a weekly basis definitely brought down the moral.
Regional managers aren't any better. They stop by, negatively critique your store, tells you to move everything around, then leaves again. Again, this happened frequently.
As for head office? We never heard from them. Sure, we'd receive the occasional "We're doing great!" e-mails, but that's about it. Defintiely no direction or assistance there!
The work itself is hit-and-miss. Some days, tasks roll in by the dozen, and shifts go by quickly. There are also days where there's nothing to do, and you're not allowed to talk with other employees (this might've only my store, but I'm not sure) - these shifts drag on.
The worst part of working with Indigo, I believe, is the unrealistic expectations from Head Office. They believe a task that normally takes – more... an hour can actually be done in 20 minutes. They also think all tasks can be done in a day, while also having all staff concentrate on all the customers all the time. It's defintiely exhausting.
Thankfully, not all stores are like this. Many of them are fantastic. And I wouldn't trade the years I worked at Indigo with any other retail job. In its own way, it's a wonderful job. Just don't expect to have much guidance from management. – less