Beautiful Environment but Strained Atmosphere
Customer Experience Representative (Current Employee) – Ontario – 10 February 2017
Their mantra is to bring customers joy, which they do, but staff aren't treated incredibly well. Management is difficult and often catty, condescending, highly demanding, gossipy, and negligent toward CER questions and concerns.
Was never fully trained and given negative reviews on performance when I was never taught many aspects of the job but expected to know them anyway.
Kind of a sink-or-swim environment.
beautiful environment, CER staff are generally nice
negligent management, full availability expected but no hours guaranteed