SUPERVISOR (Former Employee) – St. Catharines, ON – 19 April 2017
Working at Coles was not a hard job. It had moments where there was a lot of work to be done, but overall, Coles was an excellent company that fostered reading, literacy and community. I was in charge of keeping the store tidy, closing the store (counting tills, balancing the safe), and engaging with customers. My fellow employees were realistic about heir position in a minimum wage job, but appreciative of what Indigo does for its employees and the benefits of working for the company. By far the best part about working for Indigo is the book borrow. It is a strenuous process, but by letting employees take home books, read them carefully, and then bring them back, it expanded my ability to talk to customers who were looking for the book that I had borrowed.
SALES REPRESENTATIVE (Former Employee) – Edmonton, AB – 21 March 2017
I really enjoyed my time with the indigo family. Great prices on books good incentives and competitions. The only drawback though is the lack of full time hours which is usually only available for management.
great atmosphere with plenty to do
no full time hours available to most regular staff
Customer Experience Representative (seasonal) (Former Employee) – Vancouver, BC – 21 March 2017
I worked as a seasonal Customer Experience Representative, so it was especially busy, more than the rest of the year. Typically, we are expected to promote any sales that are going on in the store, walking around the floor and asking customers if any help is needed. It is easy to locate books and other products, as a quick search in the computer should be able to tell you exactly where it is. Sometimes you might need to check the back room and grab a product for a customer. All the co-workers are friendly and bubbly, and the management is amazing and understanding. It is difficult to work in such a busy environment for so many hours, which was probably the hardest part of the job. By the end of the day I was emotionally exhausted and wanted nothing more than to lie in my bed and not talk to anyone, but someone more extroverted than me would probably not find an issue in the work environment.
Great discounts, friendly coworkers and management
High stimulus, standing for long hours, loud repetitive music
Assistant customer experience manager (Former Employee) – Edmonton, AB – 13 March 2017
I enjoyed my position with this company. I started out as a head cashier and quickly became assistant customer experience manager. I became a single mother while I was working at indigo and was unable to stay due to the lower wages, but I loved working there and miss it often.
Tasker and Salesperson (Current Employee) – Saint John, NB – 9 March 2017
Working at Indigo is probably the most fun I've had working at a job. The people there don't take themselves to seriously and are a lot of fun to work with. The management was always supportive of us. Only cons would be minimal hours and very early mornings but other than that it was great.
Cashier (Former Employee) – Toronto, ON – 3 March 2017
The people are nice and helpful. The store's working standards are very good.I was trained as cashier so it was a very productive experience. The job was not really hard in any way as I would say it was rather rewarding.
"Sales Rep. / Cashier" (Current Employee) – Saint John, NB – 16 February 2017
Indigo Books has been an incredible experience for me, which has given me several opportunities to learn and grow, especially when it comes to the world of retail. The environment was very inviting, my co-workers were fantastic and friendly to work with, and although certain aspects were tough to learn, I found myself able to get by obstacles through the help of the management team.
Their mantra is to bring customers joy, which they do, but staff aren't treated incredibly well. Management is difficult and often catty, condescending, highly demanding, gossipy, and negligent toward CER questions and concerns.
Was never fully trained and given negative reviews on performance when I was never taught many aspects of the job but expected to know them anyway.
Kind of a sink-or-swim environment.
beautiful environment, CER staff are generally nice
negligent management, full availability expected but no hours guaranteed