Creative Work Environment Offering Countless Skills
Customer Service Representative (Former Employee) – Toronto, ON – 9 June 2014
I worked for Indigo Books & Music for nearly 8 years, and were it not for a number of store closures and lay offs I would have continued to work for them even longer. It was a bibliophile's dream job.
Staff and management were usually comprised of a lot of creative types, eager to learn and generally pretty voracious readers. There was room for countless personality types throughout the store and they all found a niche where they could share what they knew and work among the subjects that they enjoyed.
As with any retail environment there are both pros and cons. The pros included the option to borrow books, discounts on products, access to all sorts of interesting books and other items, and the ability to talk about these things and share them with others on a daily basis. The cons included relatively poor wages and a constant scrambling for shifts as the option for full time work was relatively scarce. Working in customer service can always provide both extremely enjoyable and tremendously difficult experiences, and I don't think that Indigo is any different than any other retail environment in having a healthy combination of both.
In my eight years I worked in all areas of the store from cashier to shipping and receiving and I am grateful that Indigo's policy of ensuring all staff are extensively cross-trained has supplied me with skills I can take in to many different environments in the future.
book borrowing privileges, merchandise discounts, relatively good benefits package
poor wages, unreliable shift availability, scarce full time opportunities
Dull job with a great environment and very friendly and fun crew
5 a.m. Tasking (Current Employee) – North York, ON – 16 June 2017
This is a job for you to spend money rather than earning money...Work time is either in the morning from 5am to 9am or overnight from 10pm to 6am. The responsibility is to tidy up the store, open up boxes to take stuffs out, shelf books, toys and gifts onto the shelves. As mentioned in the summary, this is a very dull job that has no challenge at all. During the morning shift, we usually use the first 2 hours to open boxes and take things out and sort them onto different carts and the other 2 to shelf books. The overnight shift usually has something to do with big projects, such as inventory or changeover. However, even the task itself is not challenging, it is still fun to work at this job. All the managers are very exciting and positive person, as well as most of the workers. The crew is mostly students or old ladies who are extremely friendly, so there's always a lot of fun things being talked about while working, and you have to noticed that as a member of the tasking crew, you are always the first one to know what is new and interesting arriving to the store and what is lately on sale. With your 30% employees' discount, I ensure you that if you like the store you will possibly spend a lot more money here than what you earned--happens to me all the time since I'm a real reader and I love pretty gifts. The better thing about the job, however, is that it is a part time job in the morning so you can always find a second job during day time.
Random treats and pizza from the manager; 30% off employees' discount
weird schedules...sometime only once a week, other times you might be scheduled 5 or 6 days per week...
Tasker on Duty (Former Employee) – Saskatoon, SK – 14 June 2017
If you're drawn to working at a bookstore, likely you'll find yourself working with like-minded people who you get along with, which makes the work quite enjoyable.
However, the pay is mediocre (though likely comparable to most retail). Corporate policy does not allow management to provide references to leaving employees, so unless you want to work your way up the company, the long-term benefits of working there are debatable. You walk out with nothing to show for your time there.
Beyond that, the same pros and cons as general retail. People have exciting ideas about working at a bookstore, but the shine comes off the apple quickly, and it's the same as any other retail job.
Order Picker/Packer (Current Employee) – Brampton, ON – 7 June 2017
I originally started on the morning shift as a temp but got hired onto the afternoon shift full time. I really enjoy going to work and am given different things to learn which is awesome to help keep variety. I don't dread the company meetings and everyone who works there is friendly. A lot of places, you never meet anyone from HR but I met several within my first few months, including the CEO. The work loads are varied as it depends on customer orders and I've heard that Christmas is insanely busy. I'm proud to be working for Indigo and can't wait to continue my journey with them.
Good pay, get out early, aren't just an employee number, open dialogue, fun and diverse enviroment, friendly staff
Shipper/Receiver/ Inv. Lead (Former Employee) – Kitchener, ON – 6 June 2017
Very fast- paced The work culture was that of a playground in elementary school Staff was immature, clique and remiss when it came to giving exceptional customer service the most enjoyable part of the job was meeting authors at book signings and speaking the sales reps from publishing houses
Seasonal Customer Service Representative (Former Employee) – Richmond Hill, ON – 26 May 2017
Very hectic, on the whole people there are nice. A typical day on the job involves replenishing book stacks, reorganizing, cleaning, and approaching others and asking if they need help finding anything. I learned how to speak to people, not to fear approaching others. The workplace culture is all about helping out, picking up the slack, and making friends. Very friendly people there. The hardest part of the job is being placed in a section you don't typically spend a lot of time in (for me, nonfiction). The most enjoyable part of the job is learning more about these sections, and being able to find something abstract and different because you'd had to find it before for someone else (for me, it was tarot cards).
Customer Service Representative (Current Employee) – Calgary, AB – 15 May 2017
• Managed the administrative aspects of the business from HR, marketing, accounts payable and receivable, marketing, procurement, and office management. • Studied the market to identify trends and their impact on consumer demand. • Checked daily sales reports and cash receipts. • Managed with success the number one video store in the neighborhood with more than 2,000 customers, being recognized as an example of quality in customer service.
Warehouse Associate (Former Employee) – Brampton, ON – 15 May 2017
I like to work with this company, because of its working style and good behavior of co-workers. The job is near to my home and it's very easy to reach the workplace. I work for weekends only but sometimes I used to go on weekdays too. They pay for extra hours and provides gifts for more production.
Cashier/Sales Associate (Former Employee) – Ajax, ON – 11 May 2017
I was only hired seasonally as a CER but I still enjoyed the few months I worked there. Everyone was great to work with. Management were organized and very approachable. Scheduling was alright, I could have done with more hours but there were a lot of us only working for the holidays. At least it was easy to pick up other shifts from people. It got kinda hectic around Christmas and Boxing Day, but things ran about as smoothly as possible. I worked on cash and there was always someone more experienced there in case I had any questions. Overall it was a great experience and I would definitely work there again
Customer Service Representative (Current Employee) – Winnipeg, MB – 1 May 2017
Very good company to work for, very flexible and provides a great retail environment to work in. They provide occasional paid meetings in broadening product knowledge and take the time to listen to the concerns of employees
It's a great environment, great staff and work environment and the hours were amazing! All staff were positive and willing to help one another out there was nothing really bad to say about the work place at all.
Great staff, positive work environment and great management
SUPERVISOR (Former Employee) – St. Catharines, ON – 19 April 2017
Working at Coles was not a hard job. It had moments where there was a lot of work to be done, but overall, Coles was an excellent company that fostered reading, literacy and community. I was in charge of keeping the store tidy, closing the store (counting tills, balancing the safe), and engaging with customers. My fellow employees were realistic about heir position in a minimum wage job, but appreciative of what Indigo does for its employees and the benefits of working for the company. By far the best part about working for Indigo is the book borrow. It is a strenuous process, but by letting employees take home books, read them carefully, and then bring them back, it expanded my ability to talk to customers who were looking for the book that I had borrowed.