Indigo Books & Music Employee Reviews

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productive shifts and enjoyable time
Picker/Packer (Current Employee) –  Brampton, ON13 January 2018
best team leads
supportive co workers
friendly environment
co-operative managers.
learned different tasks.
multicultural communities
free breakfast, lunches.
extra premium of busy season.
Pros
free lunches, breakfasts. extra busy season pay
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amazing place to work
Sales/Cash (Former Employee) –  Yorkdale, ON12 January 2018
everyone there is great and is like a family. great hours and reasonable too. great way to get into reading new books and making connections with coworkers and customer
Pros
feels like ur not working
Cons
hours
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worst job ever, dont ever work here
Sales Representative (Former Employee) –  Sherwood Park, AB8 January 2018
the environment is boring and will leave you wanting to commit suicide a little bit. the management is terrible and discriminative, especially towards coloured people. you won’t get enough hours unless you’ve worked with them for 2 years or so, the pay is terribly low and the benefits are horrible. they also gave no notice nor contacted workers when they were laying off 3/4 of the seasonal staff; i was apart of the laid off staff and still have not recieved contact after 3 weeks. this job absolutely sucks.
Pros
none
Cons
everything
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fun and amazing people
Sales Associate (Former Employee) –  Kitchener, ON3 January 2018
learned lots of skills on the floor and in cash, the management was amazing and all of the workers were all funny and caring. we always got free books and food.
Pros
free food and books
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Enjoyable job experience
Seasonal Customer Experience Representative (Former Employee) –  Toronto, ON3 January 2018
Working at Indigo has been one of the most exciting and fast-paced learned jobs I've ever done. Would love to come back and work for their company though did not get a chance since it was so short of a time.
Pros
great working environment, increases aptitudes on various skills
Cons
Lack of job security, sometimes overworked, and crazy
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Wonderful place to work with wonderful, engaging people.
Operations Leader (Current Employee) –  Calgary, AB2 January 2018
In my 6+ years of working for this company they are one of the best employers I've ever had. It is difficult to advance in the company simply because no one ever wants to leave their positions. Most of the managers are kind-hearted people who genuinely care about their employees.
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Not a very good place
Retail Sales (Former Employee) –  100 Alfred Kuehne Blvd, Brampton, ON L6T 4K427 December 2017
This place may seem that they are a good workplace to be in, but thats a lie I had to deal with bulling by so called team leaders and the agency there its self sucks they dont deal with this matter.
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Working at Indigo
Cashier on Duty (Former Employee) –  North Vancouver, BC15 December 2017
The management was alright but our head manager would consistently micro manage and the pay was okay. The nice thing was that the other people who worked there were really cool. You can have a lot of hours if you'd like but they were strict on how little you could work. We also had some fun book releases that we had events for. One of the nice things was that you were acknowledged for your hard work.
Pros
Free books
Cons
Managers are alright
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Best job I ever had
Customer Service Representative (Former Employee) –  Vancouver, BC6 December 2017
Great job, great bosses, cool colleagues; it's a great atmosphere to work in and anyone would be lucky to be employed by them. If you love books, it's a dream come true.
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Fast paced but friendly community
Sales Representative (Former Employee) –  West Vancouver, BC15 November 2017
Indigo was great customer service experience as there is always someone you can help, always something you can do. A typical day consists of assisting customers, boosting sales, reshelving and restocking items, retrieving online orders from the back, and cash.
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Nice Place to work
CER (Former Employee) –  Stoney Creek, ON9 November 2017
I worked seasonally but really enjoyed it. I love reading, so to work even for a short time in the environment was wonderful. Sad only as temporary
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Terrible Upper Management
Category Manager (Former Employee) –  Toronto, ON8 November 2017
Great brand, terrible management. Home office employees are overworked and scared of losing their jobs. Layoffs occur yearly and make it an awful environment.
Pros
discounts, nice office
Cons
long hours, hectic, everyone is scared of losing their jobs
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Great place to work but kinda boring
Loss Prevention Coordinator (Former Employee) –  Brampton, ON3 November 2017
Basic job with standard pay, located in Brampton for Loss Prevention.
Easy enough with some great people around, not hard to learn new things and move around.
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fun intresting
Sales Associate (Former Employee) –  Toronto, ON18 October 2017
This was a great job. I love reading and it was a chance to discuss authors and books with customers.
It was a nice setting and the people were friendly.
Pros
books
Cons
low wage
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Great
Morning Taskforce (Former Employee) –  Saskatchewan15 October 2017
Great job with great people and management. I loved the products, the flexible hours and the entire workplace environment. I highly recommend them to anyone.
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wonderful work culture
Customer Experience Leader (Current Employee) –  Huntsville, ON3 October 2017
Indigo is a fun company to work for, with great products and a wonderful culture. The goals are clear and customer-oriented and there are many ways to communicate with other employees (employee email and discussion boards). It feels like a real community.
Pros
great culture, lovely products
Cons
Not much chance for advancement from entry level (at least in small format)
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good company
Manager (Former Employee) –  Midland, ON18 September 2017
i loved working there. learned about books word excel on the computer enjoyed talking to customers learned bank deposit and how to deal with people
Pros
good benefits
Cons
not enough patience
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Productive and efficient, friendly work place.
Customer Experience Representative (Former Employee) –  Calgary, AB11 September 2017
In an afternoon/evening shift, a typical day at work involved checking in with the manager if there was anything specific they wanted done. Otherwise, shelving, keeping the store tidy and organised was your general duty. Helping customers was above everything else, as the customer always comes first.

A morning shift, if you came in early enough to be a Cycle Counter, consisted of going through the list of things needed to be done before the store opened, such as taking stock of inventory.

The management was friendly and helpful, clear with extra instructions and knowledgeable about general management of the store.

Workplace culture was open and friendly. Hardest part of the job was selling iRewards cards.The most enjoyable part of the job was being around like minded customers who shared my love of books of all types.
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Great people- friendly
Seasonal Customer Experience Representative (Former Employee) –  Langley, BC31 August 2017
Chapters Indigo I found wasvery understanding of anxiety, and both the management and the other employees were very friendly. It had a good atmosphere.
Pros
friendly towards nd
Cons
christmas is nuts and anxiety-enducing
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Nice work culture at this place.
Warehouse Associate (Part-time) (Former Employee) –  Brampton, ON28 August 2017
The management is considerate about the employees. A very systematic and organized work place. The co-workers are very kind and friendly. Bi-weekly performance reviews are done to keep up productivity. Team managers have good leadership skills.
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Overall rating

4.1
Based on 234 reviews
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Ratings by category

Work/Life Balance
3.9
Salary/Benefits
3.3
Job Security/Advancement
3.2
Management
3.7
Culture
4.1