Seasonal Customer Service Representative (Former Employee) – Richmond Hill, ON – 26 May 2017
Very hectic, on the whole people there are nice. A typical day on the job involves replenishing book stacks, reorganizing, cleaning, and approaching others and asking if they need help finding anything. I learned how to speak to people, not to fear approaching others. The workplace culture is all about helping out, picking up the slack, and making friends. Very friendly people there. The hardest part of the job is being placed in a section you don't typically spend a lot of time in (for me, nonfiction). The most enjoyable part of the job is learning more about these sections, and being able to find something abstract and different because you'd had to find it before for someone else (for me, it was tarot cards).
Customer Service Representative (Current Employee) – Calgary, AB – 15 May 2017
• Managed the administrative aspects of the business from HR, marketing, accounts payable and receivable, marketing, procurement, and office management. • Studied the market to identify trends and their impact on consumer demand. • Checked daily sales reports and cash receipts. • Managed with success the number one video store in the neighborhood with more than 2,000 customers, being recognized as an example of quality in customer service.
Warehouse Associate (Former Employee) – Brampton, ON – 15 May 2017
I like to work with this company, because of its working style and good behavior of co-workers. The job is near to my home and it's very easy to reach the workplace. I work for weekends only but sometimes I used to go on weekdays too. They pay for extra hours and provides gifts for more production.
Cashier/Sales Associate (Former Employee) – Ajax, ON – 11 May 2017
I was only hired seasonally as a CER but I still enjoyed the few months I worked there. Everyone was great to work with. Management were organized and very approachable. Scheduling was alright, I could have done with more hours but there were a lot of us only working for the holidays. At least it was easy to pick up other shifts from people. It got kinda hectic around Christmas and Boxing Day, but things ran about as smoothly as possible. I worked on cash and there was always someone more experienced there in case I had any questions. Overall it was a great experience and I would definitely work there again
Customer Service Representative (Current Employee) – Winnipeg, MB – 1 May 2017
Very good company to work for, very flexible and provides a great retail environment to work in. They provide occasional paid meetings in broadening product knowledge and take the time to listen to the concerns of employees
It's a great environment, great staff and work environment and the hours were amazing! All staff were positive and willing to help one another out there was nothing really bad to say about the work place at all.
Great staff, positive work environment and great management
SUPERVISOR (Former Employee) – St. Catharines, ON – 19 April 2017
Working at Coles was not a hard job. It had moments where there was a lot of work to be done, but overall, Coles was an excellent company that fostered reading, literacy and community. I was in charge of keeping the store tidy, closing the store (counting tills, balancing the safe), and engaging with customers. My fellow employees were realistic about heir position in a minimum wage job, but appreciative of what Indigo does for its employees and the benefits of working for the company. By far the best part about working for Indigo is the book borrow. It is a strenuous process, but by letting employees take home books, read them carefully, and then bring them back, it expanded my ability to talk to customers who were looking for the book that I had borrowed.
SALES REPRESENTATIVE (Former Employee) – Edmonton, AB – 21 March 2017
I really enjoyed my time with the indigo family. Great prices on books good incentives and competitions. The only drawback though is the lack of full time hours which is usually only available for management.
great atmosphere with plenty to do
no full time hours available to most regular staff
Customer Experience Representative (seasonal) (Former Employee) – Vancouver, BC – 21 March 2017
I worked as a seasonal Customer Experience Representative, so it was especially busy, more than the rest of the year. Typically, we are expected to promote any sales that are going on in the store, walking around the floor and asking customers if any help is needed. It is easy to locate books and other products, as a quick search in the computer should be able to tell you exactly where it is. Sometimes you might need to check the back room and grab a product for a customer. All the co-workers are friendly and bubbly, and the management is amazing and understanding. It is difficult to work in such a busy environment for so many hours, which was probably the hardest part of the job. By the end of the day I was emotionally exhausted and wanted nothing more than to lie in my bed and not talk to anyone, but someone more extroverted than me would probably not find an issue in the work environment.
Great discounts, friendly coworkers and management
High stimulus, standing for long hours, loud repetitive music