Solutions Support Analyst (Contract) # 5466
InSync Systems - Calgary, AB

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Our Calgary based client is seeking an Intermediate Solutions Support Analyst with no less than 5 years experience for a 9 month contract commencing October/November 2013. This is not a hard core developer role but rather a project in need of a consultant interested in sustainment, support and daily trouble shooting. The ability to read Java code, Linux from command level, knowledge of either tomcat or apache and oil and gas experience are “Must Have Qualifications”.

This role will primarily consist of day-to-day service requests, incidents and proactive monitoring to support users and other IT operational areas. The prime candidate will bring upstream accounting application experience, support experience, troubleshooting and process analysis capabilities. Communication is essential to the role such as understanding the business’ needs and technical requirements. Proven training experience is an asset as well as the ability to work well with technical jargon and, moreover, communicate layman’s terms at the appropriate business user level.


  • Provide application support for a wide variety of application types such as PaaS, SaaS, COTS and custom applications. Daily activity includes maintenance, daily monitoring, proactive and reactive incident break fix, service request fulfillment, root cause analysis, release management, changes and application upgrades or patches as well as active documentation management
  • Keeping environment documentation and configuration management up to date
  • Manage lifecycle of applications including installation, ongoing maintenance, and decommissioning
  • As part of systems testing and implementation, support production readiness, documentation and acceptance efforts of new solutions
  • Support the service transition team on scheduled release rollouts as well as maintain their day to day documentation throughout the entirety of their lifecycle
  • Support the Service Desk in end-user assistance and knowledge base
  • Manage and advise the security team on the security and integrity of applications supported
  • Help ensure and maintain the application’s regulatory requirements and compliance to internal or external security accreditations, regulations and policies
  • Ensure all services comply with quality assurance and development control requirements
  • Support testing, continues improvement, incident, problem, change, event, asset and release management
  • Be engaged and communicative with the business areas being supported
  • Be flexible to the type of applications supported during your tenure


  • Minimum 5 years’ experience supporting Oil and Gas applications or working in an oil and gas industry
  • Minimum 5 years in an IS support role
  • Minimum 5 Years of Customer Service
  • Minimum 5 years support of database (Oracle/SQL) applications
  • Experience in IS in oil and gas
  • Experience in application and maintenance support, assisting Tier I, Tier II and Tier III personnel and vendors or service providers
  • Proficient in SDLC and ITIL (V3 Preferably)
  • Knowledge of Tomcat and or Apache
  • Proficient with Linux at a command level
  • General knowledge of hardware and data storage configurations commonly used in large worldwide corporations
  • Demonstrates the ability to solution and problem solve and provide recommendations for new enhancements and problem resolutions
  • Experienced understanding/reading JAVA coding
  • Ability to work closely with other team members and other IT teams, end users or vendors to provide solutions, negotiate or facilitate
  • Can assess work load and prioritize day to day activities to enhance customer satisfaction and support levels
  • Able to work with challenging demands in a fast paced environment
  • Experience with a variety of enterprise level business applications and functions
  • Experience in Troubleshooting and Root Cause Analysis
  • Strong data analysis capabilities
  • Microsoft Office (Word, Excel, Access, PowerPoint, Visio)
  • Incident/Problem/Change/Release management process and supporting tools (i.e. ServiceNow, Remedy, Jira etc.)
  • Good Communication and Documentation skills


  • ITIL Foundations
  • General knowledge and/or experience working with Oracle databases and installing and configuring applications that use Oracle databases would be an asset
  • Knowledge of Application and Data integration would be an asset
  • Experience with applications in areas such as PAS or FDC would be an asset
  • Experience with SQL and PL/SQL Developer would be an asset
  • Experience in application development methodologies and integration techniques
  • Experience in Upstream and production volumetrics
  • Experience in Downstream / Midstream and or Corporate Applications
  • SAP

Note: This requirement is open to Canadian citizens and resumes not containing all the “Must Have Qualifications” will be disqualified.
Please forward your resume along with your years of experience next to the “Must Have” and “Nice To Have” sections of this description, salary expectations and availability. Thank you