Alternative Channel : Account Representative (Former Employee) – Edmonton, AB – 27 November 2012
Working autonomously in a 60-ish store territory with 8 other team members under the district manager. Management is non-communicative unless giving directives, and is VERY slow with data and information, which creates problems with quarterly targets, goals, etc.
Most enjoyable was the freedom afforded to employees to interpret their territory as they see fit. Most trying was management involvement in individual territory plans (ie. doesn't acknowledge territorial differences).
half day fridays during the summer, company vehicle and gas provided, regional meetings in good locations, full benefits
corporate culture, lack of/untimely data and information, poor training, poor team atmosphere, not intellectual, limited vertical mobility.
Customer Service Representative (Former Employee) – Montréal, QC – 27 March 2017
Very disorganized place, I always had technical issues working as a customer service representative. People from the other departments are very lazy, lack of communication, they promise they will call back clients but they never do so.