Customer Service Representative (Former Employee) – Montréal, QC – 27 March 2017
Very disorganized place, I always had technical issues working as a customer service representative. People from the other departments are very lazy, lack of communication, they promise they will call back clients but they never do so.
a place where you will work with great people. However, if you are there on contract, your treatment will be significantly different than the rest of the company. Very unorganised, extremely poor communication between departments. It is a great place to learn things, especially how not to handle them.
Head Office Marketing (Current Employee) – Montréal, QC – 20 October 2015
Negotiation, Stakeholder Management, Agency Relationship Management, Cost Effectiveness, Business Acumen, Prioritisation and Efficiency are few of many learnings throughout my career at Imperial Tobacco. Great school to learn from with much opportunity to grow, although company is shrinking with many budget cuts and increased centralisation. Engagement is low, culture and legacy is disappearing, budgets being slashed, leadership is weak but salary and benefits are high compared to the market although the gap is rapidly decreasing.
Standard company to work for, decent pay, nothing that sets it apart from any other.
Trade Marketing Account Representative (Current Employee) – Alberta Canada – 21 July 2014
Tight timelines with monotonous activities, made more redundant by the constant re-doing of activities. We spend months getting pricing up to code with stores only to change prices in one category and start the whole project over again.
Exciting job with everyday a new day and a new experience.
Trade Marketing Account Representative (Current Employee) – Central Newfoundland – 7 May 2013
I typically complete between 8 to 10 visits to retail stores within my territory of Central NL. In these accounts I aid in the management of the tobacco category and assist with many aspects of the business such as inventory control and pricing strategies.
Throughout my time with Imperial I have learned to effectively manage my time. My territory requires me to manage almost 200 stores across a vast geography. I have also learned the value of teamwork as we constantly use each others "best practices" to sell, distribute and negotiate in trade.
The most difficult aspect of the job is the geography that must be covered in a rural territory and the different market pockets that exist. Each account requires a different technique and tool box in order to complete the objectives at hand. This is also the most enjoyable part of the job as it keeps every day interesting and teaches one many different techniques and the adaptability required in order to succeed!
Competitive Salary, Company Vehicle, Gas Card, Per Diem
Alternative Channel : Account Representative (Former Employee) – Edmonton, AB – 27 November 2012
Working autonomously in a 60-ish store territory with 8 other team members under the district manager. Management is non-communicative unless giving directives, and is VERY slow with data and information, which creates problems with quarterly targets, goals, etc.
Most enjoyable was the freedom afforded to employees to interpret their territory as they see fit. Most trying was management involvement in individual territory plans (ie. doesn't acknowledge territorial differences).
half day fridays during the summer, company vehicle and gas provided, regional meetings in good locations, full benefits
corporate culture, lack of/untimely data and information, poor training, poor team atmosphere, not intellectual, limited vertical mobility.