Pros: satisfying real-time results from work done.
Cons: technically difficult position.
Computerized tech support is surprisingly useful within Imperial Oil and Exxon Mobil, although it may take a day or two for the knowledgeable agent to contact you.
Typically 8 am - 5 pm with a 30 min lunch. Solving difficult operational problems in the Tech Contact role. Management is understanding, and co-workers are willing to assist when appropriate.
It was sometimes hard to accept a shortcut simplification solution due to the time permitted, when a more technically accurate solution was in sight.
Helping solve problems that co-workers had been struggling with was enjoyable.