Exemplary work environment conducive to successful building of customer service skills
Attendant (Current Employee) – Surrey, BC – 26 November 2015
Esso/On the Run, a subsidiary of Imperial Oil, is an exemplary place to work and comes highly recommended for all of the skills one can develop there. The average day consists of interactions with approximately 300 customers and forces one to think quickly on their feet and adapt their approach to a very diverse group of customers so as to speed up the process yet still leave customers feeling happy.
The management was exceptional, with the owner/manager ensuring he himself helped out during the weekdays and checked in on weekends. This helped to keep staff morale elevated.
The coworkers were a great group as well, mainly of South Asian descent but full of enthusiasm for working and a willingness to learn on the fly.
The hardest part of the job would arguably be the lack of breaks, with a lone attendant unable to close down the store to take a quick break. Fortunately, this was rectified by the attendant being allowed to take multiple moments to collect themselves in between customers, effectively serving as replacements for one long extended break.
Varied clientele, quick pace, flexible scheduling.