Difficult place to work, always understaffed
Checkout Services Assistant Manager (Former Employee) – Toronto, ON – 26 February 2013
Although the culture and values are outlined clearly in the coworkers handbook and signage is prevalent through every store, it is questionable if these values were seen through in a practical fashion.
Typically, a day at work required an intense work pace, as the customer service and cash departments were always very busy, but economical staffing schedules made for many an unpleasant customer experience, while making the employees feel the pressure to work quickly and serve as many customers as possible.
Management always talked about improving work methods to be more proficient. This was a part of the culture at Ikea, but the reality was constant striving to cut overhead costs and increase profits simultaneously. This manifested itself in constant managerial pressure from the very top down. Job advancement takes a long time, years in many cases, such as was my personal experience, and expectations were very demanding once you got into any position of authority.
Coworkers were generally pleasant and hardworking; a testament to Ikeas thorough hiring practices, but because of the strain of the work absenteeism and unwillingness to take on new tasks plagued the staff at the coworker level.
The hardest part of the job was trying to schedule properly, have enough coworkers available for flexibility, and still run my department fluidly.
The most enjoyable part of the job was getting a paycheque.
discounted lunches, christmas gifts, good people hired.
high pressure demanding work with little reward for those who worked hard.