Comment – December 23, 2014
One manager in particular would place blame on me for whenever another co-worker would have the radio (such as when I would be on breaks) and refused to answer the radio when called to assist a customer. This happened because they associated me with having the radio, simply because I worked the most hours and thus usually had the radio on my person; that's simply it, the blame was based on assumption rather than investigation. And I do mean REFUSE, because everyone hated holding onto the radio and avoided the customer-service angle of the job whenever they could.
Anyway, one night, immediately after returning from a break, whereby I had left the radio with my other closing co-worker, one after another the floor managers converged on me getting angry about no one coming to help customers with their loadouts. The duty manager came out berating me, lecturing me about how I do my work, and when I had the chance to I pointed out that I didn't even have the radio the whole time they were trying to get customer assistance; my co-worker couldn't hear the radio while collecting carts in the lot, while I was on my fifteen-minute break.
Half of all closing shifts I've ever done would be done alone or with someone who would do next to nothing to deserve their pay, usually standing around and slowly pushing carts back into the building. But they needed someone to blame for the problems of the department and because of how often I worked, and I worked my behind off, they used me as their scapegoat. I am glad that I don't have to put up with this nonsense anymore, ever since my last day.