Pros: annual raises, meeting people, strong culture, higher-than-average retail wage
Cons: the managers!, constant battle for hours, unnecessary stress, faulty equipment, no-shows all the time, scatterbrained shifts
Working with customers was (almost) always one of the best parts of the job, even with the few bad apples you'd get. And you do end up learning a few things about working the job. You meet some great people who feel unified because of the cultural aspect of the job. Lastly, you make money...
However, management was the biggest pain in the behind. Favoritism, – more... neglect, selective memory, non-stop excuses, false assumptions about your work behavior, borderline-authoritarian rules, unwillingness to hear and/or heed the opinions/concerns/suggestions of the department, clashing of different orders/tasks from different managers, and emotional/professional manipulation are just SOME of the things you'll experience from the managers in this store. It made the job extremely stressful to say the least.
I often worked by myself, even on busy days, in spite of the fact that the job required a minimum of two people for the tasks to be done efficiently and properly. Many people were no-shows or called in sick to avoid the work, and while I couldn't blame them because of the work conditions, it made my life that much harder. It was a battle just to stay employed in spite of the rather lousy work conditions for the department. Anxiety was a growing concern for me as I would always dread the shifts where I'd have to put up with the more negative aspects of the job, which was more often than not.
No appreciation was given for my near-flawless attendance record, even with the odd late arrival due to problems with transit. None was given for my willingness to fill in hours that were needed. Information was constantly withheld from me; I was sometimes made to feel bad for mistakes that could have been corrected with additional staffing in my shifts; the equipment for the job was lousy and just barely worked, often failing or stalling at the worst of times, yet because of bureaucratic red-tape, nothing has been modestly repaired since the beginning of the year; cost-cutting measures and a cryptic, seemingly restrictive budget limited staffing & scheduling abilities; empty promises and shallow assurances from the upper echelons of management; lower-management (such as Duty Managers) would try to pawn off their duties on you any chance they'd get, in spite of how busy YOU were trying to get the job done, you know, the one you were being paid for. – less