A typical day at work has me greeting, serving and thanking hundreds of Customers. The majority of Customers are easy to deal with and very respectable, My department (Service) by far has the most employees, about 50. Most of them are students and therefore quite young. They require attention and supervision constantly. With the combination of a young staff, running constantly for price verification and the occasional irate Customer, a 9-10 hour day is quite demanding. Most days I do not have lunch. Because of my vast experience and responsibilities, everyone turns to me when something needs to be done. I am the only manager on the floor that is in a suit so EVERYONE comes to me.
I have learned to admire and respect people in retail. Customers can be quite demanding and some also quite rude with little or no reward to the employee.
There are 2 Owners and they are complete opposites. Listening to 2 different opinions on how something needs to be done can sometimes be tough.
The store employs over 100 people and I probably only know about 75% but of the ones I know I can probably split in 2 equal halves. The group that comes in and does the minimum and the group that is very Customer Service oriented. I have some amazing kids and some very spoiled kids as well.
I believe there are 3 things that are equally difficult.
1) Preparing a work schedule (about 10 hours a week done at home)
2) There is so much theft in the store so I am always on the lookout.
3) Trying to discipline my department by myself. Although the owners demand discipline, they will not intervene at the fear of losing potential Customers. My assistants seem to take the easy way out because disciplining young employees is very demanding and time consuming. (Cell phones, talking out of order. etc)
What I enjoy most is feeling that I made a difference. Before I started working there I knew no one in that part of town. Now I believe I can run for Mayor there. There are some great people, Customers, that really make the day enjoyable. They respect us, talk to us, share their day and just joke with us. Great people.