Senior Project Manager (Current Employee), Fairfax, VA – April 22, 2014
Pros: variety of contract work
Cons: terrible senior management
ICF International provides opportunities for a variety of contract work. However, the senior leadership is terrible. There is no mentoring, supervision, nor opportunities for professional development. This results in little opportunity for advancement.
Telephone Interviewer (Former Employee), Plattsburgh, NY – July 21, 2014
You sit in your cubical making calls to strangers asking them to take the survey you've been assigned to. I learned how to keep my calm on the phone thanks to this job, as many people dislike being called and mistake you for a telemarketer, which is the hardest part of the job unless you're assigned to a more important survey, then you're required to – more... meet a quota that's difficult to do when you keep calling faxes, cell phones, or people just don't want to take it. – less
poor management, poor compensation, no growth, bad morale
ICS (Former Employee), Martinsville, VA – July 9, 2014
Pros: my fellow co-workers
Cons: too many to list
I thought there would be changes with new management and supervisors; promises were made to value and appreciate employees, hard quality work, and consistently high productivity and have yet to be fulfilled; employees are consistently expected to do more with less; and morale is at an all-time low, as is compensation. This is the most unprofessional – more... place I have ever worked and the rumors of lost contracts due to an increasingly poor reputation for this particular call center and the possibility of closing seem to be true as more and more employees are "laid off," "suspended (for blatantly false reasons)," and "hours are reduced due to lack of work." As fast as people are hired they quit in disgust when they realize that the promises made in the interview process are not kept. – less
Research Agent (Former Employee), Martinsville, VA – June 10, 2014
Pros: the point system for missing work
Cons: being sent home when out of numbers
A typical day at work find a work station sign in start making calls hoping to get a nice person who is willing to do the survey. Management poor. co-workers great. The hardest part of the job dealing with mean respondents. the most enjoyable part of my day would be break time talking with other employees.
Research Technician (Former Employee), 40 wall street – June 10, 2014
I really enjoyed the job. there was noting had about it . well maybe learning ho to use the ipad. then I got the hang of it became easy. I would greet people everyday . I'm a team player and got a long with my co workers we helped one another. meeting and greeting the people is what I really enjoyed
Research Technician (Current Employee), Martinsville VA – May 29, 2014
Pros: hiring constantly
Cons: everything about them is a con
No communication from management, they make rash decisions and then blame employees for the failure of the decision that they made. They are currently in a production crisis so they are sending people home because they have a bad day in terms of meeting production, this started 3 weeks ago and it came with no warning. The job I do has no production – more... requirement but yet I was sent home for not meeting production. Virginia is an at will state in terms of employment so ICFI can do as they please, and they know it. They are hiring continuously and letting people go at same time there is no job security. They do not support higher education and don't care if you have a degree they don't try to find you a place where your education can and will be used. You earn your 5 days off a year .77 per paycheck which is horrible, no sick days, no personal days, no short term disability. I have learned that they don't care about their employees unless they are management. – less
A great place for Senior Mgmt.; Regular workers...not so much!
Writer (Former Employee), Fairfax, VA – April 29, 2014
Pros: coffee in the break room.
Cons: company/office politics.
My perception based upon my experience: ICF definitely seems to look out for senior management/senior employees, but if you're just an average underling, you're super disposable and they'll let you go in a heartbeat no matter how excellent your work has been, how much you've busted your behind, or how much overtime you've done.
There is no work-life – more... balance. I was told by a senior employee that overtime was expected every week (and, indeed, your amount of OT will factor into your raises or lack thereof).
Advancement is a joke! I kept asking management for advancement advice and avenues; I was given vague, roundabout answers. I once applied for an internal position for which I had no experience and I got a call for an interview. I later decided to remain in my current position a little longer, so I canceled the interview. Later on, I applied several times, internally, for jobs for which I was perfectly qualified or overqualified. No call backs. I almost wondered if you get internally blacklisted by HR if you cancel an interview.
In any event, ICF was great to get my foot in the door and a little more experience, but that's the best I can say about the place. Unless you're a senior employee, don't expect to be happy, respected, valued, or to stick around for a long time! – less
Researcher (Current Employee), Martinsville, VA – April 18, 2014
Pros: met new people
Cons: not able to work with my schedule
A typical day includes me calling people at random to conduct in surveys I've learned that not everyone wants to partake in surveys Management could be better The hardest part of the job was getting the people to participate The most enjoyable part of the job is the people you meet