Our client, a Global Leader in their industry, is looking for a dynamic Regional Service Manager to add to their GTA west team. The successful candidate will manage a team of 15+ Field Service Techs who maintain, service and offer service contracts to existing customers in hospitals and long term care facilities.
You bring a blend of Technical Service expertise, have a strong sales component and have experience leading a diverse team of Field Service Technicians.
The successful candidate will ideally come from the medical device industry or a similar high tech industry and have a strong continuous improvement methodology background.
ESSENTIAL DUTIES AND RESPONSIBILITIES
*Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers
*Manage up to 15 direct reports. Conduct salary and performance reviews. Coach and guide the creation and implementation of individual career development plans. Train and mentor field service technicians in sales strategies to ultimately meet company targets. Schedule training for Field Service technicians as needed. Communicate and enforce all company policies and procedures.
*Assist the National Service Manager in formulating and communication strategies, tactics and action plans to achieve corporate performance goals.
*Recruit new hires, ensuring proper orientation and training are provided as per company processes. Travel with your technicians at least one day per quarter. Perform additional HR duties such as performance reviews, develop corrective action plans and motivate employees to perform at optimal levels.
*Develop and manage the budget for district field service organization and find innovative ways to control field service costs. Assist in the preparation of annual performance targets including budgeted sales and budgeted expenses.
*Assist direct reports in the scheduling of installation, service calls, and customer visits. Ensure that all installation planning documentation is completed for all projects
*Responsible for ensuring the accurate and timely administration and reporting of customer account activities utilizing corporate systems and databases.
*As needed to meet schedules, will assist with the installation and service projects
*Advise technical service and quality regarding customer satisfaction, product performance, and reliability issues
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Minimum years experience 7 - 10 years in a supervisory role. The requirements listed below are representative of the knowledge, skill, and/or ability required:
Must live in reasonable commuting distance to the GTA
Superior Customer Service skills
Strong leadership, coaching and collaboration skills
Must have proven relationship building skills
Ability to write reports, prepare budgets and be results-driven
Must have valid driver license and clean driving record
Must have strong Microsoft Office suite experience including excel, word and PowerPoint.
Strong mathematical skills to calculate discounts, interest, commissions & percentages
Education and/or Experience
BS or higher degree, from an accredited college or university is required or equivalent technical experience
This role has a strong overall compensation package including a competitive base salary, bonus structure, company benefits and car plan.
If you're presently considering a job change and this sounds like the opportunity you've been looking for we'd love to hear from you ! If your qualifications are closely matched to the above requirements please submit your resume. We sincerely thank all applicants for their interest and will be in touch with candidates who closely match the skills and experience as outlined above.