Telephone Survey Clerk
IT Market Dynamics Inc. - Aurora, ON

Title: Telephone Survey Clerk

Company: IT Market Dynamics – the Market Intelligence Division of the IT in Canada Network

About IT in Canada: IT in Canada is an integrated IT market research and media company which successfully brings together the best of both worlds – extensive industry reach through established and well renowned publications such as Channel Insider Canada and IT in Canada, and a depth of market understanding and thought leadership from IT Market Dynamics, the highly regarded and respected research division. For more information, please visit our website at http://www.itincanada.ca.

Main Function: You will initiate and host telephone discussions with IT management in large and mid-sized Canadian organizations to build an understanding of their activities, especially with respect to software systems.

Terms of Employment: Contract

Salary: $10.25 Hourly for 35 hours per week; milestone bonuses may also apply

Anticipated Start Date: As soon as possible

Detailed Description: IT Market Dynamics is currently looking for entry-level Research Associates. The Research Associates will be responsible for initiating and hosting telephone discussions with IT managers, and developing insight into software systems and strategies used within Canadian organizations. These positions offer an opportunity to learn about business use of leading-edge technologies, opportunities to be published by Canada’s leading IT websites and magazines, and the potential for wage increases based on performance and/or for advancement. IT Market Dynamics will work to accommodate all qualified candidates’ schedules and location requirements.

Specific Job Responsibilities: Daily functions: Connect with IT managers via telephone, using internal lists and questionnaires; host discussions, capture information, check information for completeness and accuracy; code survey responses and enter the information into databases. Periodic functions: analyze responses; publish articles; work on additional projects if/as required.

Location: IT in Canada/IT Market Dynamics Office in Aurora, Ontario (3 vacancies)

Work Setting: Market Research Firm

Education: Some post-secondary education; knowledge of technology an asset.

Experience: Will train

Languages: Successful candidates will exhibit a sound command of the English language (both written and oral)

Qualifications Required:

  • Strong keyboarding, interpersonal and verbal communication skills
  • Detailed understanding of the Microsoft Office Suite, specifically Microsoft Word and Microsoft Excel
  • Comfortable on the phone
  • Command of the English language - oral and written
  • Strong problem solving skills, and ability to multi-task
  • Attention to detail and able to work well under pressure and against tight deadlines

To Apply: Please email a copy of your resume and cover letter to the attention of Stephen Symonds at careers @ itmarketdynamics.com. Please note that IT Market Dynamics is an equal opportunity employer, and that only qualified candidates will be contacted.

Advertised Until: October 26, 2012

Categories: Research associate; research analyst; customer service; call centre; market research


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