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57 reviews

IHG Employer Reviews

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IHG is an Industry leader
Global Sales Canada (Former Employee), Toronto & VancouverJanuary 3, 2013
Pros: fabulous management
IHG has been an industry leader for over 10 years . With the global renovation of its Holiday inn brand there is an extemporary IHG product at every budget level
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Keep it moving...
Server (Current Employee), BuckheadJuly 22, 2014
Pros: company discounts
Cons: no breaks, irrational decisions by management, low pay
A great company to work for but I must not stress enough the well-known adage which states, "Location, location, location."

This hotel location has a rate of turnover which is astounding. Now I see why.

Employes have been working here for years contributing to a culture of complacency, bitterness and laziness.

Be prepared to experience frustration – more... by completing the work of others and the circus of operations on a daily basis.

If you have other options, please consider them. – less
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Best Employer I have ever had.
Banquets Manager (Former Employee), Stamford, CTJuly 19, 2014
Pros: great opportunities.
Cons: hotel was sold.
Top notch, best employer I have ever had.
Respectful and professional environment; great opportunities for advancement and an excellent team to work with.
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Haven't worked long enough to form a summary on this company. Management is looking for a replacement.
Guest Services Agent (Current Employee), Fort Meade, MDJuly 15, 2014
Pros: great discounts on room rates.
Cons: don't like the way they handle employees.
It has some good perks for employees. The discounts are really good.
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Small tightly knit workforce
Receptionist and F&B (Former Employee), Crick, WLSJuly 8, 2014
Pros: free lunch
Cons: late finishes
A typical day at work would include checking out guests, preparing for check ins, assign rooms, liaising with colleagues, answering the telephone and dealing with customer queries. I learned that every customer is different and just because 1 like something doesn't it will be appreciated by others. My co-workers were all nice people to work with and – more... we got on very well. We always helped each others reach our targets and were never greedy. The hardest part of my job was trying to satisfy everybody. Even though i tried to do so at every opportunity I could not guarantee customers would be happy with the efforts. The most enjoyable part of my job was meeting and exceeding company and personal targets. – less
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Great Hotels Guests Love
Telephone Operator (Current Employee), Red Sea, UTJuly 2, 2014
Pros: always great
Cons: always great
its a great place to work any where with IHG
always training development and managed
always helped
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Team working environment
Breakfast Attendant (Former Employee), White Sands, NMJune 30, 2014
Pros: free lunches, free breakfast
Cons: 30 min breaks
Normal slow pacing job, unless we have a big group coming in. Routine hardly ever changes. I learned that team work can go a long way when your behind on work and even though its not in a person job description they are more then happy to help. Management at IHG hotel is excellent I was really comfortable with my manager and supervisor. I can honestly – more... say there wasn't a hard part of the job I got comfortable with the environment and I knew how to do that job before I was even hired. Most enjoyable part of the job was the co-workers I loved working with them, everyone mostly got along it was such a short staff we all knew each other very well – less
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Fast paced and multi tasking
Professional Front Desk Associate (Former Employee), Baltimore, MDJune 21, 2014
This position was a delight as it was high energy and fast paced. everyday a new face and team work made the front desk thrive. Communication was vital!
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The hotel experince was great.
Holiday Inn Express (Former Employee), Memphis, TNJune 19, 2014
to learnthe many different thing it takes to run a hotel it unbelievable. I was fun.
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Great work
Housekeeper / Maid (Former Employee), Fort Campbell, KYJune 3, 2014
Pros: greeting customerws
Cons: working with out pay sometimes
Loved working there, but didn't like working off the clock or working full time without benifits, when I was hired for part time...
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Very caring company
Reservation Specialist (Current Employee), Salt Lake City, UTJune 2, 2014
Pros: great hotel discount
Cons: no raises, no promotions
I love working at IHG but I want a career opportunity.
I learned about the hotel industry
The management is good
Co workers are great
Being on the phone 8 hours a day non stop
The environment IHG provides
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Avoid at all cost
Bartender (Former Employee), Atlanta, GAMay 25, 2014
Pros: ihg is a great company!
Cons: this location is the worst in company on many levels.
Hotel Indigo Midtown

Please avoid this place!! Turnover is insanely high and disturbing, management is the worst on peachtree st.
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very productive work place
Room Attendant (Former Employee), Waynesville, MOApril 16, 2014
Pros: rewards
Cons: standing on feet most of the day
clean fold linen clean rooms and change linen.I learned how to work at a more faster pace.my coworkers worked as a team.The hardest part was moving around to so many buildings in a certain amount of time.The best part of the job was my coworkers.
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Barman (Former Employee), UKApril 11, 2014
Office Politics but enjoyed working with most people within department.
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Professional training and a friendly work environment.
Reservations Agent (Former Employee), Charleston, SCMarch 25, 2014
I was very impressed that we received two weeks of classroom training before being put on the floor to take calls. The level of confidence you were given was second to none. With weekly coaching, we were always made to feel that we were doing our job to the best of our abilities. This is one company that had it not been such a commute, I would have – more... stayed. – less
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Productive and Great Place to Work
Regional Sales Manager (Former Employee), ENGMarch 17, 2014
Pros: discount at other ihg hotels
Cons: only a materity contracr and not full time.
Learned a lot about the IHG Brand
Great understanding of the importance of keeping your admin work up todate.
Drive new and excisting business into all four hotels.
Delevop relationships with on and off site co - workers.
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POOR Management
Rservations Sales Specialist (Former Employee), North Charleston, SCFebruary 27, 2014
Pros: employee discounts when available
Cons: poor management
IHG preaches their 5 "Winning Ways" of employee culture, these are only words on paper. There is a serious lack of encouragement for staff to adhere to these guidelines. Managers look the other way and do not enfore company policy and expect 100% perfection in your performance, mistakes are unacceptable and will get you terminated. Staff turnover is – more... huge because everything is about money and not about treating employees with respect. Senior management is clueless as to what goes on within the call center and they don't want to know unless you are one of their favorites. Very little chance for advancement unless you find yourself in good favor with someone. Most coworkers are very friendly and caring but many can't even be nothered to say hello. Company expectations are very high for the little pay you get. Employee termination is common place which is the reason for extremely high staff turnover. – less
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Exceptional Supervisor
Hospitality Business Travel Sales Manager (Former Employee), San Antonio, TXFebruary 12, 2014
Pros: free food & beverages and hotel discounts
Cons: long hours for after-hours events at hotel.
On-hand training with daily recap meetings which helped time management,
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Productive and Great place to work
Guest Relation Case Manager (Current Employee), Charleston SCJanuary 10, 2014
• Research and resolve guest concerns
• Continuously works effectively alone or with a team
• Meets and exceed all target required
• Protect the integrity of our hotels, brand and programs
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good company
Intern (Former Employee), Alpharetta, GADecember 23, 2013
Only worked as an intern. Okay company, hotel industry. helped with the finance and accounting departments.

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About IHG

InterContinental Hotels Group (IHG) is truly that. The company is the world's largest hotel company by room count, with more than – Read more