waiter (Former Employee), Abu Dhabi, AZ – August 15, 2013
Pros: free duty meal and accomodation
Cons: cancelled day off
everyday at work is a memorable day for me,I learned to work with other nationalities, i learned how to handle complains, how to negotiate with people, how to become a man, how to pour beer, how to make cocktails, and a lot of things that i've learned from this company.Management will give you all the support, training and values that we needed, they're – more... such an inspiration to us. My colleagues is like a family, we shared ideas, thoughts and we smile together even we're tired. The hardest part of the job is complain, because the guest is the no. 1 focus in this business and if there's a complain all of us will disappointed. The most memorable part of the job is at the end of the day your manager will come to you and he will say GOOD JOB> – less
Receptionist and F&B (Former Employee), Crick, WLS – July 8, 2014
Pros: free lunch
Cons: late finishes
A typical day at work would include checking out guests, preparing for check ins, assign rooms, liaising with colleagues, answering the telephone and dealing with customer queries. I learned that every customer is different and just because 1 like something doesn't it will be appreciated by others. My co-workers were all nice people to work with and – more... we got on very well. We always helped each others reach our targets and were never greedy. The hardest part of my job was trying to satisfy everybody. Even though i tried to do so at every opportunity I could not guarantee customers would be happy with the efforts. The most enjoyable part of my job was meeting and exceeding company and personal targets. – less
Breakfast Attendant (Former Employee), White Sands, NM – June 30, 2014
Pros: free lunches, free breakfast
Cons: 30 min breaks
Normal slow pacing job, unless we have a big group coming in. Routine hardly ever changes. I learned that team work can go a long way when your behind on work and even though its not in a person job description they are more then happy to help. Management at IHG hotel is excellent I was really comfortable with my manager and supervisor. I can honestly – more... say there wasn't a hard part of the job I got comfortable with the environment and I knew how to do that job before I was even hired. Most enjoyable part of the job was the co-workers I loved working with them, everyone mostly got along it was such a short staff we all knew each other very well – less
Reservation Specialist (Current Employee), Salt Lake City, UT – June 2, 2014
Pros: great hotel discount
Cons: no raises, no promotions
I love working at IHG but I want a career opportunity. I learned about the hotel industry The management is good Co workers are great Being on the phone 8 hours a day non stop The environment IHG provides
Room Attendant (Former Employee), Waynesville, MO – April 16, 2014
Cons: standing on feet most of the day
clean fold linen clean rooms and change linen.I learned how to work at a more faster pace.my coworkers worked as a team.The hardest part was moving around to so many buildings in a certain amount of time.The best part of the job was my coworkers.
Professional training and a friendly work environment.
Reservations Agent (Former Employee), Charleston, SC – March 25, 2014
I was very impressed that we received two weeks of classroom training before being put on the floor to take calls. The level of confidence you were given was second to none. With weekly coaching, we were always made to feel that we were doing our job to the best of our abilities. This is one company that had it not been such a commute, I would have – more... stayed. – less
Regional Sales Manager (Former Employee), ENG – March 17, 2014
Pros: discount at other ihg hotels
Cons: only a materity contracr and not full time.
Learned a lot about the IHG Brand Great understanding of the importance of keeping your admin work up todate. Drive new and excisting business into all four hotels. Delevop relationships with on and off site co - workers.
Rservations Sales Specialist (Former Employee), North Charleston, SC – February 27, 2014
Pros: employee discounts when available
Cons: poor management
IHG preaches their 5 "Winning Ways" of employee culture, these are only words on paper. There is a serious lack of encouragement for staff to adhere to these guidelines. Managers look the other way and do not enfore company policy and expect 100% perfection in your performance, mistakes are unacceptable and will get you terminated. Staff turnover is – more... huge because everything is about money and not about treating employees with respect. Senior management is clueless as to what goes on within the call center and they don't want to know unless you are one of their favorites. Very little chance for advancement unless you find yourself in good favor with someone. Most coworkers are very friendly and caring but many can't even be nothered to say hello. Company expectations are very high for the little pay you get. Employee termination is common place which is the reason for extremely high staff turnover. – less