Overall very large International corporation - good experience
Customer Support Representative (Former Employee), Montréal, QC – June 12, 2013
Pros: acquiring good business knowledge and exposure
Cons: long hours
Working at IBM was a great experienced exposing me to corporate culture in general. Well structured international organization with w well established reputation. Great people and management. Long hours and large volume. Dealing with different people and being exposed to a variety of customers and fortuen 500 companies.
customer care executive (Former Employee), Gurgaon, HR – May 27, 2013
I WAS A CUSTOMER CARE EXECUTIVE .MY WORK WAS TO DEAL WITH CUSTOMERS ON PHONE.THE CUSTOMERS WERE FROM UNITED KINGDOM.PROBLEMS WERE TECHNICAL RELATED TO COMPUTER TROUBLESHOOTING.I LEARNED HOW TO DEAL WITH THEM AND ALWAYS TRY TO SATISFY CUSTOMER BECAUSE THEY ARE THE ONE WHO GIVES BUSINESS TO A COMPANY.CO WORKERS WERE HELPFUL AND DISCIPLINED TOWARDS COMPANY – more... RULES AND REGULATIONS.THE HARDEST PART OF THE JOB ARISES WHEN PEAK HOURS.MANY CALLS WAITING.AROUND 500 TO 700 CALLS.CALL TO CALL.THE MOST ENJOYABLE PART THE JOB WAS WE USE TO ENJOY WHILE AT WORK.MANAGER WAS VERY NICE.BREAKS WERE GIVEN FOR HALF AN HOUR AND AT THAT TIME WE USE TO PLAY TRUTH AND DARE .REFRESHES OUR MIND. – less
New challenges daily with opportunities to learn about the latest software technologies
Business Analyst (Current Employee), Markham, ON – May 25, 2013
Pros: employee support, learning opportunities
Cons: work life balance
I have had a very successful career at IBM. In my current role as a Business Analyst I have had opportunities to work with senior level executives across the world.
I have learned through my time at IBM that being a team player is important to your success, and at the same time you must be able to distinguish and identify your accomplishments from – more... those of your peers.
The most difficult part of my current role at IBM is managing the work/life balance. With attrition in employees, without back-fill, the workload and work hours can be high at times. This requires one to be creative in finding new solutions and procedures that increase efficiency and productivity.
The support from employees at IBM is exceptional, and is one of the key factors in the enjoyment of my job. – less
Desktop Support Technician (Former Employee), Winnipeg, MB – April 30, 2013
Pros: longer hours
Cons: mandatory days off
A typical day would be answering to trouble tickets from users and resolving their issues. Also, from time to time there would be IMACS. I learned how to trouble shoot MS Office suites, troubleshooting pc issues either software/hardware or network.
Management was pretty good and my co-workers was always there when I need help. Or I would sometimes – more... help my co-workers if they need help with an issue.
Hardest part of the job is when I come across a user who gives me bad attitude when helping the user out. Either because the user is frustrated or just isnt having a good day. I usually just look the other way and smile. Then I try to fix their pc issue.
The most enjoyable part of the job is troubleshooting. I enjoy the challenge as to figuring out what caused the issue and how to resolve it. – less