Pros: awesome site environment
Cons: ibm continually cutting hours sometimes more than 20h a week.
Typical day work was fairly basic but fun.
Check for new tickets and call back all new ones.
Sort and prioritize urgency of tickets.
Fix urgent user issues.
Prepare systems for users. New, swap and loaner systems.
I learned large companies don't let you fix all that you can. Each segment has there roll.
Co-workers are all awesome.
Hardest part of – more... the job is getting everything done when they cut your hours by 60%.
Great contract site. So going to work was something you looked forward to. – less