Pros: No heavy lifting, we got to work in a building with air conditioning
Cons: Prima donna IBMers and nightmare customers
I worked for IBM's customer service department at its Montreal office for just over eight years until April 2015 and have concluded that the company simply doesn't care about its customers. The sheer ineptitude of the accounts receivable representatives that they hire simply boggles the mind. In an inexplicable bid to save a few bucks, they balked at hiring just two more employees to assist its overworked, understaffed customer service department. I can see why IBM is losing customers, sales and market share.
The worst part of the job is dealing with the problem child customers and the prima donna IBMers. In a typical day I will handle 100 requests and 99 per cent of the time I get along fine with the person whom I am assisting. But its those one per cent of the idiots that can really make you punch the metal cabinet in frustration---my old desk at IBM has several dents from when I pounded it in anger.
Overall I liked my co-workers and my immediate supervisors and managers. The pay was better than most call centers. But there was zero room for growth or advancement --- I did the exact same job for over eight years --- plus there are the aforementioned prima donnas who take it upon themselves to ruin your day.