Pros: well known global company, lots of resources, many opportunities, dominant in some business sectors particularly servers, storage, cloud computing, analytics/big data, and hardware services
Cons: client account for the work load may be overwhelming, standards are lower overseas, customer complaints tarnishes IBM's reputation, restricted business travels, communications expenses.
It's a global corporation with many establishments around the world
workload varies depend on the client and the SLA with the client, typically heavy workload, may have to stay after work hours just to – more... catch up or to prepare for the next day
Co-workers are typically professional but there is bound to be a few co-workers who are not as professional as they should be.
Management for the most part are there to make sure the SLA are met. Tickets are very important, and high ticket resolution score means a pat on the back/bonus. On the other hand low ticket resolution score means we need to talk.
What I enjoy here is that it's a global company and there are many opportunities and resources with IBM. – less