Customer Care Team Agent - Bilingual, Markham, ON - 18 March 2018
High focus to Customer Care and The Customer Experience. Learned a lot about negotiations, and ways of creating solutions and strategies that will work for client and for the company. Hardest part of the job, is that the political environment plays a big role in the Ontario Utility Industry. Separating the customer's notion of politics and the duties of the companies are at times challenging.