Pros: flexible and provides free lunches, great benefits, and other opportunities
Cons: sometimes long hours, pay grade should be higher, cosidering what the front desk staff encounters and endures on a daily basis, great for a college student or intern, with no family of their own.
A typical day at the Hyatt Regency Front Desk consists of multiple Arrivals/Departures on a daily basis, however, there are days when the number of arrivals/departures aren't so high. Our Front Office team handles cash daily, we're also the first and last impression of a guests' stay; which are both positive and negative depending on the experience – more... the guest encountered.
What I've learned in my two years of working the front desk, so far, was the use of the Opera System for the Check-In and Check-Out Process, canceling reservations, adding on reservations, billing, billing adjustments, and the posting of payments. The Reserve System is used to book reservations, cancel reservations, add additional guests to a reservation, checking rates, and even uploading a profile of a previous or frequent guest. I've also learned how to always maintain professionalism in any situation, including complaints from guests about our property.
My experience with has been unlike any other; I'm closer than I've ever been with our managers, even when they're not always able to accommodate our requests. My co-workers and I are also close, they've made me feel like I belong in their presence. Though we may not always socialize outside of work, we still care for and respect one another because we dedicate so much of our time in workplace.
The hardest part of the job, in my opinion, is when our property is sold out and we have to turn people away to other hotels, however we do provide taxi vouchers to other locations, and re-book the guest for another set of nights including multiple accommodations for their inconvenience.
The most enjoyable part of the job would be my co-workers; whom I love to converse while there's downtime. It's extremely refreshing and entertaining to learn of your colleagues and their personalities, hobbies, personal opinions and etc. – less