Pros: great pay, free lunches
Cons: you are nothing to the company but a number
I have worked in many hotels asa banquet server and even tough this was the second highest paying one I could not stay there for very long.
*Amazing free food in the cafeteria
*Free stays and discounted prices at other Hyatt properties around the world
*They follow everything by the book- For example: You get a certain amount of sick days for the year. I ended up using all of mine at once because I was in the hospital. I had unexpected surgery. I called in to work with sufficient notice and brought a letter. I was remediated on paper for going over my sick days. I had not called in sick the rest of the year.
Another example: All food and beverage needs to be in the rooms 15 minutes before the scheduled time on the contract. I was in the elevator putting cookies in a room when the elevator broke. I radioed the manager and told them they had to get someone else to bring cookies to the room because i was stuck in the service elevator. I was written up for not having cookies in the room on time even though when i radioed the manager it was still 25 minutes before the scheduled time.
*Everyone on the management team treats you like you are a number and you do not matter. They are taught to intentionally have that distinctive separation between server and manager.
*I have seen other staff disappear and go to the mall for 5 hours during a shift and the management team does not notice because they are in the office the entire time.
*No room for advancement. It was made clear that they like to hire from the outside and not promote from within.
Overall, – more... I would not recommend this employer to anyone looking for a banquet job. I have literally worked for banquet positions that pay me half of what i was getting paid at the hyatt and i was happier. – less