Assistant Manager
Human Resources 101 - London, ON

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Assistant Manager

Full time position
Competitive Salary to be negotiated
Location: London, Ontario

RESPONSIBILITIES include, but not limited to:

To support the Restaurant General Manager in ensuring delivery on guest satisfaction
through managing the daily operations of a single restaurant. Management helps manage financial controls, operations, people development, customer service and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability and employee retention). The management team has full accountability for restaurant operations in the absence of the Restaurant General Manager. An manager should be able to work long and/or irregular shifts, including extra shifts, as needed, for proper functioning of the restaurant.

- Directs efficient and accurate preparation and sale of products for prompt customer delivery within established speed of service guidelines
- Motivates and directs team members to exceed customer expectations with fast and friendly service in clean surroundings
- Supervises and trains team members on team stations, company products, processes and policies
- Follows cash control/security procedures and helps to implement marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant results
- Assists GM in enforcing compliance with government regulations, employment law, food safety, Security Policy, operations, and Company policies and procedures relating to all restaurant activities across shifts
- As part of the restaurant management team, recruits, hires, trains and works to retain effective team talent, by making decisions or recommendations on hiring and advancement
- Makes decisions or recommendations on the discipline and terminations of team members
- Available to work evenings, weekends and holidays
- Prompt and regular attendance for assigned shifts, meetings and training

- Demonstrates English language proficiency that enables speech expression clarity and proficient reading and verbal comprehension
- Demonstrates leadership skills
- Demonstrates formal understanding of the quick service industry and the core customer
- Recognizes and solves routine problems
- Depends on others for instruction, guidance and direction
- Develops knowledge and skills in basic tasks, practices and procedures within own area

- High School Diploma,
- Post secondary education
- 3 years experience working in the quick service restaurant industry as a Team Member or Assistant Manager

- Occasionally lift, move, carry, and stack cartons up to 50 pounds from various heights to/from shelves
- Stand and walk for long periods of time (duration of shift)
- Occasionally climb on stools or ladders and reach for items located on shelves
- Frequently squat or stoop to reach items on low shelves or off the floor
- Routinely reach overhead, forward and underneath shelves, counters, tables, and kitchen equipment
- Requires frequent motions of bending, wiping, sweeping, mopping, wrapping, and squeezing
- Frequent exposure to fluctuating temperatures in areas such as cooler, freezer and cooking sections of restaurant
- Occasional climbing required for roof inspections