Great work environment in YVR, horrible company to work for, unappreciated employees, unexperienced and unprofessional management.
Customer service / Cash Auditor (Current Employee), Vancouver International Airport – July 20, 2015
Pros: Meet lots of famous people, simple job.
Cons: Horrible staff and managment
The company was great at first, simple jobs. Job consisted of: Stocking shelves, greeting costumers, assisting in sales and cleaning store.
Once training is done you are assigned to a store, there are 2 types, speciality and news-stand. Speciality stores don't require more than one employee due to their not-so-busy nature.
On the other hand news-stand are extremely busy and require at least 2 employees at all times. of course that was not provided, employees are often left alone and not helped while in a busy airport, they are required to stock, sell, attend long line-ups of rushing costumer, clean, and order for the store. Don't get me wrong, its easy if there were 2 people but for one person to do is extremely exhausting, and at an extremely long period of time employees were forced to watch 2 stores at once while getting in trouble for not being in both at once.
Management is horrible, rude, unethical, immoral, and compassionate. several times general manager and supervisors would swear at employees whether to their face or behind their backs, make racial and discriminant remarks, act in an in-compassionate way towards unable or medical prevented employees. Show excessive favouritism towards some employees while denying others who are more worthy of such. they do not take advice and do not accept feedback from anyone under them. They do not appreciate or keep in mind the private lives of other employees and will not keep confidentiality whatsoever.
Hardest part of the job was watching 2 stores at once while assisting 5-15 costumers and attending to them between both stores. As well as working in a news-stand alone with a huge line up and not being able to leave the counter to attend to stocking and cleaning which were a must.
Most enjoyable part of the job was meeting celebrities, politicians, and influential people.