Position: Manager - Operations
Reports to: The General Manager * Department: Store Operations
Assists the General Manager in executing the day-to-day activities in support of the strategic planning initiatives to ensure a productive and profitable operation, while helping to promote an overall corporate image of excellence through a strong work ethic, leadership by example, and the consistent delivery of excellent customer service and store visual presentation throughout the operation.
- Assist the General Manager in maximizing sales and profits by meeting and exceeding sales budgets while minimizing shrink.
- Assists the General Manager in recruiting and developing quality staff at all levels. Provides input to location succession planning.
- Provides leadership, effective management and training for staff.
- Ensures communications from home office and the General Manager is delivered to all staff levels.
- Ensures full adherence to all company policies and procedures.
- Implements and enforces controls that protect the companies assets from internal and external shrink.
- Ensures over-all floor coaching and supervision is delivered consistently to ensure excellent customer service.
- Completes on a timely basis all administrative work as assigned by the General Manager, (i.e. scheduling, back office administration).
- Performs daily/ weekly operational audits.
- Ensures adherence to all promotional programs and reports deficiencies in compliance to the General Manager.
- Demonstrates excellent product knowledge and visual merchandising skills
- Performs daily inspections in each store to ensure company standards in visual presentation, stock replenishment and housekeeping are maintained.
- Fulfills all responsibilities of General Manager in his/her absence including responsiveness to landlord and home office requests.
- Consults and helps plan daily activities with Assistant Manager/Operations Manager and other Supervisors; manages the activities of staff.
- Provides supervision and support to store staff.
- Works with on-site jobbers and sales representatives.
Knowledge, Skill and Ability:
- Leadership qualities and demonstrated organizational skills.
- Excellent time-management skills and problem solving abilities.
- Strong interpersonal skills with an ability to interact with diverse personalities.
- Ability to multi-task.
Education and Experience:
- Two years of previous retail management experience. Multi-store management experience required for multi-store locations.
- High School Diploma or Equivalent; Associates degree or above preferred
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